Key Responsibilities
Administer and maintain the Encompass LOS platform.
Manage Encompass users, roles, personas, permissions, and security settings.
Configure and maintain Encompass business rules, workflows, milestones, field rules, and automated conditions.
Configure custom fields, forms, screens, and system settings.
Manage Encompass configuration across Development, QA/UAT, and Production environments.
Troubleshoot Encompass application and configuration issues.
Monitor system performance and resolve production issues.
Support Encompass upgrades, patches, releases, and system enhancements.
Work with mortgage operations to understand business requirements and translate them into Encompass configurations.
Coordinate with ICE Mortgage Technology support and third-party vendors when required.
Manage changes through appropriate change-management processes.
Support testing and validation of new configurations and enhancements.
Maintain documentation for system configurations, workflows, processes, and procedures.
Assist with user onboarding, access management, and security administration.
Ensure configurations comply with organizational security, audit, and regulatory requirements.
Provide production support and participate in issue resolution and root-cause analysis.
Required Skills:
experience administering ICE Mortgage Technology Encompass.
Strong hands-on experience as an Encompass Administrator.
Strong knowledge of Encompass configuration and administration.
Experience with Personas, Roles, Users, Permissions, Field Rules, Business Rules, Milestones, and Workflows.
Experience configuring custom fields, forms, and screens.
Experience supporting Encompass production environments.
Strong understanding of mortgage lending processes and Loan Origination Systems.
Experience troubleshooting Encompass configuration and workflow issues.
Experience with Encompass upgrades and releases.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder-management skills.
Preferred Skills:
Experience with Encompass Developer Connect (EDC) and APIs.
Basic understanding of Encompass SDK and integrations.
Knowledge of REST APIs, JSON, and XML.
Knowledge of MISMO standards.
Experience with mortgage products including Conventional, FHA, VA, and USDA.
Experience working with loan processing, underwriting, closing, and funding teams.
Experience in a regulated financial services or mortgage environment.
Experience with Agile/Scrum and ITIL/change-management processes.
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