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Skills

CUSTOMER SERVICE REPRESENTATIVE

Summary

Title: EntraID Support
Location: LATAM Remote
Duration: 1 month contract
Compensation: Competitive, based on experience
Work Requirements: Citizen of the country of employment or authorized to work in that country.

EntraID Support

The support team will handle inbound calls routed through the Client to provide support number through Dialpad and Zoho ticketing system to resolve common MFA and authentication issues. Items outside the defined scope will
be redirected to the client service desk or escalated to the client security team as appropriate.

End User Assistance

Help downloading and configuring the Microsoft Authenticator application
MFA reset and re-registration assistance
Password reset guidance when tied to MFA authentication
Support for login and authentication failures
Basic troubleshooting for device enrollment and verification methods
Guidance for alternative authentication methods when available
Guidance helping users locate and initiate the Single Sign-On (SSO) option for CLIENT applications integrated with Entra ID, including Dayforce

SSO Access Validation (Dayforce)

Assist users who are unable to access Dayforce via Entra ID SSO by validating Entra ID authentication
Guide users to test Entra ID access via myaccount.microsoft.com to confirm successful authentication
Perform standard Entra ID troubleshooting (password reset , MFA reset/re-registration, authentication troubleshooting) when SSO access fails
Instruct users to retry Dayforce access after Entra ID authentication is confirmed

Call Handling & Triage

Intake and documentation of all support calls
Identity verification using CLIENT- approved procedures
Resolution of common MFA and Entra IDuser issues during the defined support window
Routing of out-of-scope requests to the client Service Desk
Escalation of Entra security or policy issues to the client security team

The following activities are explicitly excluded

Entra ID configuration changes or tenant administration
Security policy changes or exception handling
Identity lifecycle management or provisioning changes
Application access troubleshooting not related to MFA
Infrastructure or device support unrelated to authentication

Why Join INSPYR Global Solutions (IGS)
Become part of a diverse and multicultural workplace where you'll collaborate with talented professionals from around the world, build meaningful connections, and grow your career in a supportive environment. At IGS, we're committed to helping you succeed by offering:

Flexible remote and hybrid work opportunities
Continuous learning and professional development programs
A culture that prioritizes employee wellbeing

INSPYR Global Solutions is the global delivery team for INSPYR Solutions, connecting top talent with opportunities across IT and professional services. Through collaboration, expertise, and innovation, we support global teams and help drive impactful solutions for our clients. Our focus is building a community of skilled, motivated, and reliable professionals who contribute to growth, performance, and long-term success. Learn more about us at .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-160059
Posted 1 day ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

Job Details

Skills

CUSTOMER SERVICE REPRESENTATIVE

Summary

Help downloading and configuring the Microsoft Authenticator application
MFA reset and re-registration assistance
Password reset guidance when tied to MFA authentication
Support for login and authentication failures
Basic troubleshooting for device enrollment and verification methods
Guidance for alternative authentication methods when available
Guidance helping users locate and initiate the Single Sign-On (SSO) option for CLIENT applications integrated with Entra ID, including Dayforce

SSO Access Validation (Dayforce)

Assist users who are unable to access Dayforce via Entra ID SSO by validating Entra ID authentication
Guide users to test Entra ID access via myaccount.microsoft.com to confirm successful authentication
Perform standard Entra ID troubleshooting (password reset , MFA reset/re-registration, authentication troubleshooting) when SSO access fails
Instruct users to retry Dayforce access after Entra ID authentication is confirmed

Call Handling & Triage

Intake and documentation of all support calls
Identity verification using CLIENT- approved procedures
Resolution of common MFA and Entra IDuser issues during the defined support window
Routing of out-of-scope requests to the client Service Desk
Escalation of Entra security or policy issues to the client security team

The following activities are explicitly excluded

Entra ID configuration changes or tenant administration
Security policy changes or exception handling
Identity lifecycle management or provisioning changes
Application access troubleshooting not related to MFA
Infrastructure or device support unrelated to authentication

Flexible remote and hybrid work opportunities
Continuous learning and professional development programs
A culture that prioritizes employee wellbeing

Dice Id: 10228513
Position Id: 26-160059
Posted 1 day ago

Company Info

About INSPYR Solutions

Senior QA Automation Engineer – AI-First Testing

Remote

•

7d ago

Title: Senior QA Automation Engineer Location: Remote LATAM Duration: 12+ month contract Compensation: Competitive, based on experience Work Requirements: Citizen of the country of employment or authorized to work in that country. Senior QA Automation Engineer Our clientis seeking a highly technical, hands-on Senior QA Automation Engineer to support quality engineering initiatives across its enterprise energy software platforms, with an initial focus on its Accounting/ERP application. The ideal

Easy Apply

Contract, Third Party

Depends on Experience

EntraID Support

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