Position Title: ITAM Analyst III – (SAM)
Location: Remote
Duration: Long Term Assignment
The ITAM Analyst III – Software Asset Management supports client's Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment.
The Analyst III helps ensure software assets are visible, governed, cost-effective, compliant, and aligned to enterprise technology standards. This role partners with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendors to improve software lifecycle governance, reduce unmanaged renewals, support self-service software access, strengthen CMDB alignment, and improve leadership visibility through reliable reporting.
The Analyst III is expected to analyze software data, identify trends and risks, recommend improvements, coordinate with stakeholders, support complex renewals and software reviews, and help improve SAM processes and controls.
The role also requires curiosity and a commitment to keeping up with evolving technology, including SAM platforms, SaaS management tools, Flexera capabilities, automation, AI-enabled productivity tools, software metering, entitlement normalization, CMDB integration, and software governance best practices.
About the Opportunity
The ITAM Analyst III – Software Asset Management leads operational and analytical work across client's software asset lifecycle. This role helps govern software inventory, license assignments, entitlements, renewals, usage, application ownership, contract records, vendor performance, compliance evidence, software intake, and lifecycle reporting.
The analyst will help advance Software Asset Management modernization by improving data quality, entitlement accuracy, renewal tracking, license visibility, software utilization, compliance readiness, financial transparency, and operational consistency across the software lifecycle. This includes software intake, approval, procurement support, assignment, provisioning coordination, renewal, reclamation, retirement, compliance review, and vendor governance.
This role partners closely with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, vendor partners, and other cross-functional teams to reduce software waste, improve service delivery, strengthen compliance, support reliable workforce operations, and provide leadership with trusted reporting.
This position requires strong analytical thinking, communication, customer service, attention to detail, follow-through, cross-functional coordination, and the ability to work through complex software issues across multiple systems, teams, vendors, and governance processes.
The ITAM Analyst III is expected to apply technology learning in practical ways by leading improvements that reduce manual work, improve software data accuracy, strengthen audit readiness, improve reporting, increase license reuse and reclamation, and enhance the employee software request and fulfillment experience.
Technology and Continuous Learning
The ITAM Analyst III – Software Asset Management is expected to stay current with evolving workplace technology, software asset management practices, automation opportunities, and industry trends. This includes developing and applying knowledge of modern SAM platforms, SaaS management tools, license optimization methods, CMDB data practices, software discovery, software metering, AI-enabled productivity tools, reporting dashboards, vendor management capabilities, and compliance practices.
The Analyst III should bring a learner’s mindset and look for practical ways to apply new tools and technology improvements to reduce manual work, improve data accuracy, strengthen audit readiness, improve software utilization, and enhance the employee software request and fulfillment experience.
Operational Requirement
- Ability to support technology inventory reviews, software true-up activities, audit evidence preparation, vendor data validation, renewal reviews, software utilization analysis, and special projects.
- Ability to support hardware-related activities where software entitlement, device assignment, or endpoint software deployment data is required.
- Ability to participate in onsite meetings, vendor reviews, audits, operational activities, or cross-functional working sessions as needed.
- Ability to manage multiple workstreams, prioritize effectively, and escalate risks or blockers before they impact delivery.
In this role, you will:
- Manage and improve software asset management activities across the full software lifecycle, including intake, request, approval, procurement support, assignment, entitlement tracking, renewal, reclamation, retirement, and compliance review.
- Maintain accurate software asset records, including licenses, entitlements, subscriptions, renewals, service agreements, contracts, warranties, vendor contacts, application owners, ownership fields, usage data, and lifecycle information.
- Track and update software ownership, usage, assignment, entitlement, renewal status, contract terms, license type, and compliance status to improve visibility and governance.
- Analyze software asset data to identify unused licenses, duplicate applications, renewal risks, data gaps, compliance issues, shadow IT indicators, and cost optimization opportunities.
- Support software request and fulfillment processes by validating entitlement availability, approval status, licensing requirements, ownership, compliance restrictions, and provisioning readiness.
- Perform software license reconciliation, usage review, exception reporting, audit evidence gathering, and SLA Health Check activities.
- Generate and distribute software reports, compliance reports, renewal reports, usage reports, lifecycle status reports, vendor performance reports, and trend analyses to support decision-making across ITAM and Technology teams.
- Identify software eligible for reclamation, reuse, renewal adjustment, retirement, consolidation, rationalization, or cost optimization.
- Support vendor governance activities, including software catalog updates, renewal tracking, SLA review, billing accuracy reviews, contract validation, vendor performance reporting, and service performance reporting.
- Collaborate with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams to resolve software asset issues and improve lifecycle processes.
- Maintain and improve processes related to software asset management, software compliance, CMDB alignment, vendor governance, software intake, and audit readiness.
- Identify process gaps and recommend improvements that reduce manual work, improve software data quality, increase automation, and strengthen license governance.
- Support high-risk vendor and software title reviews by validating licensing compliance, renewal readiness, ownership, usage, security review status, and shadow IT exposure.
- Keep up with emerging technology, SAM best practices, automation tools, AI-enabled solutions, SaaS management trends, CMDB practices, and software governance capabilities.
- Contribute to knowledge base articles, process documentation, standard operating procedures, software request guides, reporting guides, and training materials.
- Provide high-quality internal customer support when responding to software-related requests, incidents, escalations, and inquiries.
- Provide support for software renewals, audits, true-ups, reclamation efforts, vendor reviews, reporting requests, and special projects as required.
Key Responsibilities: Responsibility #1: Software Asset Lifecycle Operations and Data Accuracy — 30%
- Maintain accurate software asset records across the full lifecycle, including intake, procurement support, approval, assignment, renewal, reclamation, retirement, and compliance review.
- Track software ownership, application owner, vendor, license type, entitlement, subscription term, renewal date, usage status, contract status, and related software asset information.
- Perform software asset reconciliation and resolve data discrepancies across systems, reports, tickets, vendor records, procurement files, contract records, CMDB records, and usage dashboards.
- Analyze software asset data to identify trends, risks, gaps, unused licenses, duplicate tools, upcoming renewals, compliance issues, and opportunities for optimization.
- Support software lifecycle stages, including request, approval, procurement support, provisioning coordination, license assignment, renewal, reclamation, retirement, and exception handling.
- Execute and improve processes related to software asset management, software catalog accuracy, license compliance, renewal readiness, and lifecycle governance.
- Support end users, managers, application owners, and support teams with software asset-related inquiries, ticket updates, entitlement questions, and escalation support.
- Support special software programs, renewal activities, true-ups, audits, reclamation campaigns, application rationalization efforts, and other business priorities as needed.
Responsibility #2: Software Licensing, Renewals, Compliance, and Optimization — 30%
- Track software licenses, subscriptions, entitlements, renewals, service agreements, contracts, maintenance terms, and vendor obligations.
- Perform software license reconciliation, normalization, usage analysis, entitlement validation, and compliance review activities.
- Monitor upcoming renewals and partner with Procurement, Finance, Legal, Security, application owners, and vendors to support timely renewal decisions.
- Identify underused, unused, duplicate, expired, over-provisioned, or non-compliant software assets and recommend corrective actions.
- Support software reclamation efforts by identifying inactive users, validating license usage, coordinating removal or reassignment, and updating software records.
- Support software request processes by confirming license availability, approval requirements, compliance restrictions, and assignment status.
- Help maintain a software catalog that supports clear request paths, approved applications, ownership, licensing requirements, and renewal visibility.
- Contribute to cost optimization by improving software utilization, reducing unnecessary renewals, and supporting consolidation or retirement of redundant applications.
Responsibility #3: Audit, Compliance, Reporting, Vendor Governance, and CMDB Alignment — 25%
- Support software audit readiness through evidence gathering, license reconciliation, exception tracking, control validation, and reporting.
- Perform SLA Health Checks and remediation follow-up for software asset control gaps, entitlement discrepancies, renewal risks, and compliance exceptions.
- Generate recurring reports on software inventory, license utilization, renewal status, entitlement accuracy, vendor performance, billing accuracy, compliance status, and software exceptions.
- Support vendor governance activities, including software catalog maintenance, contract review, renewal support, invoice validation, billing accuracy review, and vendor performance reporting.
- Help ensure software asset data supports financial stewardship, risk management, audit readiness, vendor accountability, lifecycle planning, and operational decision-making.
- Support CMDB alignment by improving data quality across employee, software entitlement, application ownership, vendor, lifecycle, contract, and access-relevant software records.
- Monitor software asset trends to identify risks related to unmanaged applications, shadow IT, unused licenses, upcoming renewals, non-compliant software, and data quality gaps.
- Partner with ITAM leadership and cross-functional teams to improve software governance, reporting accuracy, compliance confidence, and renewal planning.
Responsibility #4: Process Improvement, Automation, Technology Learning, and Team Collaboration — 15%
- Provide meaningful contributions to team discussions related to software process improvement, operational strategy, technology adoption, asset governance, and future-state SAM modernization.
- Identify opportunities to streamline software requests, approval, renewal, reclamation, reporting, compliance, and vendor governance workflows.
- Support improvements to Jira, ITSM platforms, CMDB, reporting dashboards, software discovery tools, SaaS management tools, vendor reports, and future Software Asset Management platform capabilities.
- Stay current with software asset management best practices, automation, AI-enabled tools, SaaS management trends, license optimization practices, CMDB practices, and emerging workplace technology.
- Contribute ideas, documentation, standard operating procedures, knowledge articles, and peer support that advance continuous improvement across SAM operations.
- Communicate effectively, build strong relationships, and help resolve software asset issues collaboratively across ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams.
- Support cross-training peers and resolving software asset issues when first presented without escalation where possible.
- Support a culture of accountability, continuous improvement, customer service, and operational excellence across Software Asset Management.
About You
Exceptional candidates can effectively speak to:
- Bachelor's degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support.
- Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review.
- Experience tracking and maintaining accurate records for software licenses, subscriptions, entitlements, renewals, service agreements, contracts, application owners, vendors, users, and compliance status.
- Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions.
- Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks.
- Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners.
- Strong customer service, written communication, and verbal communication skills, including the ability to update tickets, prepare software asset reports, document processes, and explain license or entitlement information clearly.
- Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices.
- Ability to manage competing priorities, work independently, follow established procedures, escalate risks or blockers appropriately, travel as needed, and contribute to continuous improvement across software asset management operations.
- Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes — including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
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