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IVR Product Owner

7N USA, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Product Owner - IVR & Contact Center Technology

Brooksource

North Carolina • Today

Contract

$45.00 - $60.00

Contact Center Product Manager with IVR ONLY ON W2

Advent Global Solutions, Inc.

Hybrid in Westwood, Massachusetts • 6d ago

Easy Apply

Contract

70 - 75

Product Owner - Contact centre

Momento USA LLC

St. Louis, Missouri • Today

Easy Apply

Contract, Third Party

Depends on Experience

Product Owner with Contact Center

HAN IT Staffing Inc.

Remote • Today

Easy Apply

Contract

70 - 80

Genesys IVR Developer

Apex Systems

Addison, Texas • Today

Easy Apply

Full-time

$66 - $68 per hour

IVR Engineer - Genesys CX

Apex Systems

Orlando, Florida • Today

Easy Apply

Full-time

$60 - $85 per hour

Looking for Performance Test Architect with IVR Experience _ Need local to CHARLOTTE NC _ Only locals required No Relocation_ PLEASE SHARE ONLY LOCAL TO CHARLOTTE NC PROFILES. _In Person Interview

Vrddhi Solutions LLC

Charlotte, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

Senior Azure/IVR Integration Developer

MSYS Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Software Engineer - IVR Lead

Toyota Motor North America

Plano, Texas • Today

Full-time

NiCE IVR Telephony Engineer

Kforce Technology Staffing

Remote or Armonk, New York • Today

Contract

$70 - $90 hourly

Job Details

Skills

IVR
Agentic AI
Call Center

Summary

Looking to hire a Product Owner who will lead the Identification and prioritization of agent use cases with high ROI: operational automation, coordination agents, internal task delegation

Call Center Experience team within Global Customer Service and Operations is looking to build Agentic AI that will enable CLIENT Contact Center Customers to interact with an "AI that acts" instead of an "AI that talks". These agentic AI will enable customers get faster and 24x7 service and 24x7.

Qualifications:

Candidate will be involved in the following activities:

Use Case Discovery & Validation

Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.

Product Design & Execution

Define the agentic AI experience — for contact center use cases.
Combine business insight, data and AI capabilities to translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces

Cross-Functional Collaboration

Collaborate with Business SME's to deeply understand the use cases
Collaborate with engineering to align product needs with agent platform capabilities (Voice talent, Caller input recognition)
Work with Technology Partners to ensure the platform supports the complexity of the agents

Strategy & Metrics

Define success metrics around outcomes — time saved, accuracy improved, failures recovered.

Minimum Qualifications

5+ years of product ownership building complex, user-facing call center omnichannel (voice, chat) applications
Strong knowledge of speech recognition, user experience design
MUST HAVE Familiarity with agentic AI tools (e.g., LLM agents)
Strong communication, prioritization, and execution skills

Preferred Qualifications

Exposure to or interest in domains like contact center operations and Insurance domain

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10522429
Position Id: 9129653
Posted 3 hours ago

Fitment

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Similar Jobs

Product Owner with Contact Center

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Job Title: Product Owner /Manager, Contact Center Modernization (Amazon Connect Migration) Location: Remote Job Type: C2C/W2/1099 Job Description: Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance mem

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AI Product Owner

Remote

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Job Title : AI Product Owner Location : Remote Duration: 12 Months Bill Rate: $76/hr. on C2C Job type: C2C/1099 Contract Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD Job Description: Design the conversation: dialogue flow, intents, prompts, and how the experience is grounded in the right source of truth.Direct the build of the agent with engineering, conversation design, and data science partners, making the calls on what to build, what to reuse, and what to cut.Decide where the AI hand

Easy Apply

Contract

Conversational AI Architect

Remote

•

Today

Hi, Job Title: Conversational AI Architect / Contact Center AI Architect (with Dialogflow CX / Google CCAI Experience) Location : Remote USA Duration : 3+ Months Responsibilities: Needs to be a Conversational AI Architect / Contact Center AI Architect specifically with Dialogflow CX / Google CCAI Experience Thanks & Regards.., Arun Prasath

Easy Apply

Contract

Depends on Experience

Lead Solution Architect

Remote

•

7d ago

We are seeking an experienced Lead Solution Architect to lead the design and delivery of a secure, scalable, AI-powered contact center solution supporting mission-critical government services. This individual will define the end-to-end architecture for an integrated customer engagement platform encompassing voice, web chat, self-service, automation, analytics, reporting, and government-system integrations. The ideal candidate brings deep expertise in enterprise architecture, cloud technologies,

Easy Apply

Full-time

175000 - 200,000

Job Details

Skills

IVR
Agentic AI
Call Center

Summary

Looking to hire a Product Owner who will lead the Identification and prioritization of agent use cases with high ROI: operational automation, coordination agents, internal task delegation

Qualifications:

Candidate will be involved in the following activities:

Use Case Discovery & Validation

Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.

Product Design & Execution

Define the agentic AI experience — for contact center use cases.
Combine business insight, data and AI capabilities to translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces

Cross-Functional Collaboration

Collaborate with Business SME's to deeply understand the use cases
Collaborate with engineering to align product needs with agent platform capabilities (Voice talent, Caller input recognition)
Work with Technology Partners to ensure the platform supports the complexity of the agents

Strategy & Metrics

Define success metrics around outcomes — time saved, accuracy improved, failures recovered.

Minimum Qualifications

5+ years of product ownership building complex, user-facing call center omnichannel (voice, chat) applications
Strong knowledge of speech recognition, user experience design
MUST HAVE Familiarity with agentic AI tools (e.g., LLM agents)
Strong communication, prioritization, and execution skills

Preferred Qualifications

Exposure to or interest in domains like contact center operations and Insurance domain

Dice Id: 10522429
Position Id: 9129653
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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Lead Solution Architect

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