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Lead SAP APM & CRM Functional Consultant

Simple Solutions

Remote • Today

Easy Apply

Contract, Third Party

Up to $115

Job Details

Skills

SAP
SAP CRM
CRM
SAP Customer Relationship Management
Customer Relationship Management
APM
SAP APM
Agent Performance Management
SAP Agent Performance Management
SAP S/4HANA
SAP ECC
SAP APM implementations
SAP APM production support
Customer Relationship Management (CRM)
SAP HANA

Summary

Position: Sr. SAP Agent Performance Management (APM) Functional Consultant/Lead (with CRM experience) Location: Remote with some possible Travel
Employment type: Contract-to-hire
End client domain: Insurance Company

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions.
The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management.
You have 10-15 years of SAP experience and 5-7 years of CRM experience, with 2-3 APM implementations.
The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities:

Implementation Responsibilities

Lead end-to-end SAP CRM with Agent Performance Management implementations.
Conduct business requirements gathering and solution design workshops.
Configure SAP CRM APM modules to support:
- Agent onboarding
- Producer and broker management
- Agent hierarchy management
- Licensing and compliance tracking
- Commission and incentive compensation processing
- Statement and payout generation
Design commission structures, schedules, and compensation plans.
Configure workflows, forms, validations, and business rules.
Support data migration, cleansing, and reconciliation activities.
Develop and execute testing strategies including:
- Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
Participate in deployment and hypercare support activities.

Support Responsibilities

Provide L2/L3 production support for SAP APM.
Analyze and resolve commission calculation issues.
Troubleshoot agent hierarchy and ownership problems.
Investigate payout discrepancies and commission disputes.
Support month-end and quarter-end processing activities.
Monitor interfaces and resolve integration failures.
Perform root cause analysis and implement permanent fixes.
Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

Support integrations between SAP APM and:
- SAP S/4HANA
- SAP ECC
- SAP SuccessFactors
- Data warehouses
- CRM systems
- Insurance policy administration systems
Work with API-based and file-based integrations.
Support inbound and outbound data feeds.

Required Qualifications:

Experience

5+ years of SAP Agent Performance Management experience.
Minimum 2 full lifecycle SAP APM implementations.
Minimum 2 years of SAP APM production support experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91070970
Position Id: 9081719
Posted 1 hour ago

Fitment

Dice Job Match Score™

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Contact the job poster

Tarun Suthar

Senior Technical Recruiter @ Simple Solutions

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Job Details

Skills

SAP
SAP CRM
CRM
SAP Customer Relationship Management
Customer Relationship Management
APM
SAP APM
Agent Performance Management
SAP Agent Performance Management
SAP S/4HANA
SAP ECC
SAP APM implementations
SAP APM production support
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Summary

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions.
The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management.
You have 10-15 years of SAP experience and 5-7 years of CRM experience, with 2-3 APM implementations.
The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities:

Implementation Responsibilities

Lead end-to-end SAP CRM with Agent Performance Management implementations.
Conduct business requirements gathering and solution design workshops.
Configure SAP CRM APM modules to support:
- Agent onboarding
- Producer and broker management
- Agent hierarchy management
- Licensing and compliance tracking
- Commission and incentive compensation processing
- Statement and payout generation
Design commission structures, schedules, and compensation plans.
Configure workflows, forms, validations, and business rules.
Support data migration, cleansing, and reconciliation activities.
Develop and execute testing strategies including:
- Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
Participate in deployment and hypercare support activities.

Support Responsibilities

Provide L2/L3 production support for SAP APM.
Analyze and resolve commission calculation issues.
Troubleshoot agent hierarchy and ownership problems.
Investigate payout discrepancies and commission disputes.
Support month-end and quarter-end processing activities.
Monitor interfaces and resolve integration failures.
Perform root cause analysis and implement permanent fixes.
Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

Support integrations between SAP APM and:
- SAP S/4HANA
- SAP ECC
- SAP SuccessFactors
- Data warehouses
- CRM systems
- Insurance policy administration systems
Work with API-based and file-based integrations.
Support inbound and outbound data feeds.

Required Qualifications:

Experience

5+ years of SAP Agent Performance Management experience.
Minimum 2 full lifecycle SAP APM implementations.
Minimum 2 years of SAP APM production support experience.

Dice Id: 91070970
Position Id: 9081719
Posted 1 hour ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Tarun Suthar

Senior Technical Recruiter @ Simple Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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