Role: MFCS consultant
Location: Remote
Salary: $120k/annum
Roles & Responsibilities
* Retail Lead with 8+ years of IT experience with 5+ years in Oracle Retail applications support.
* Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
* Provide functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock Ledger, and Retail Operations.
* Manage and resolve production incidents, service requests, and problem tickets within SLA targets.
* Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA. * Oracle Retail Cloud support experience.
* Drive Major Incident Management (MIM), Root Cause Analysis (RCA), and preventive action planning.
* Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
* Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
* Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
* Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
* Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
* Lead deployment, release validation, and post-production support activities.
* Track support KPIs, SLA compliance, service metrics, and governance reporting.
* Mentor support team members and drive knowledge management and operational excellence initiatives.
* Identify automation and continuous improvement opportunities to enhance application stability and support efficiency.
* Strong hands-on experience with Oracle Retail MFCS (Mandatory).
* Good understanding of retail merchandising and inventory management processes.
* Strong Oracle SQL and PL/SQL skills.
* Good Understanding on Retail Integration systmes
* Experience supporting integrations, APIs, batch processing, and interface troubleshooting.
* Hands-on experience with ServiceNow or similar ITSM tools. * Experience managing ITIL-based support operations and support governance.
* Excellent stakeholder management, customer communication, and team leadership skills.
Prior experience supporting large retail customers in a managed services/support environment
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, trainic licensure and certifications, and other business and organizational needs.
The salary range displays the minimum and maximum targets for this position across all US locations and has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role. A reasonable estimate of the current salary range for this position is $120,000. Please note that the salary range posted reflects the base salary only and does not include benefits, or variable bonus programs. Final compensation decisions will depend on the unique facts and circumstances of each candidate. Aspire offers the following benefits for this position, subject to applicable eligibility requirements:
l Medical / Life Insurance
l Paid holidays
l FSA & HSA
l Commuter Benefits
l 401(k) plan and contributions
l Aspire’s Reward& Recognition program
About Aspire Systems
Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.
Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India’s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.
Who We Are
Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.
Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.
Why Join Aspire Systems
Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.
We foster innovation, value diverse perspectives, and enable continuous learning and career growth — guided by our philosophy of “Attention. Always.” Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.
Learn more about Life at Aspire:
Our Commitment to Diversity & Inclusion
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.
Privacy Notice
Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.
Disclaimer
The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time.
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