Managed File Transfer (MFT) Engineer - REMOTE

Title             :Senior Managed File Transfer (MFT) Engineer

Location   : Bethlehem, PA(Remote)

Position Summary

We are seeking an experienced Senior Managed File Transfer (MFT) Engineer with 7–10 years of experience in enterprise Managed File Transfer technologies. The ideal candidate will have strong hands-on expertise with Axway SecureTransport 5.x and Axway Sentinel, along with experience in platform administration, upgrades, automation, API integrations, production support, and troubleshooting.

The candidate should be a self-starter with the ability to independently own complex technical problems and provide technical leadership and guidance to offshore teams. This position requires strong troubleshooting skills and the ability to work effectively with internal business units, application teams, infrastructure teams, and customers.

Key Responsibilities

• Engineer, administer, maintain, and support enterprise Managed File Transfer platforms, primarily Axway SecureTransport 5.x.
• Provide operational support for all MFT production incidents, service requests, problems, and technical tasks, ensuring timely troubleshooting and resolution.
• Administer and support Axway Sentinel for monitoring and troubleshooting file transfer activities.
• Lead and execute Axway SecureTransport platform upgrades, including planning, implementation, testing, troubleshooting, and post-upgrade validation.
• Develop and implement automation solutions to reduce manual operational activities and improve the reliability and efficiency of MFT services.
• Utilize Axway SecureTransport APIs for administration, integration, automation, monitoring, and operational activities.
• Configure and troubleshoot secure file transfer protocols, including SFTP/SSH, FTPS, and HTTPS.
• Perform detailed log analysis and troubleshooting, correlating events across MFT components, operating systems, networks, and applications to identify root causes.
• Use Splunk for log searching, monitoring, troubleshooting, incident investigation, and operational analysis.
• Support PGP encryption and decryption requirements, including troubleshooting encryption/decryption failures, key-related issues, and file-processing problems.
• Participate in application and MFT platform migrations involving RHEL/Linux operating system upgrades, including migration planning, compatibility analysis, testing, implementation, and post-migration validation.
• Troubleshoot end-to-end file transfer issues involving authentication, SSH keys, certificates, encryption, network connectivity, permissions, and application configurations.
• Provide technical leadership and guidance to offshore engineering and support teams, including technical troubleshooting, knowledge sharing, and issue coordination.
• Work closely with internal business units, application teams, infrastructure teams, security teams, and customers to implement and support file transfer requirements.
• Participate in production incident management, problem management, and root cause analysis (RCA) for critical MFT issues.
• Identify opportunities to improve platform stability, monitoring, automation, operational efficiency, and support processes.
• Create and maintain technical documentation, operational procedures, troubleshooting guides, and knowledge articles.

Required Qualifications

• 7–10 years of IT experience, with strong hands-on experience supporting enterprise Managed File Transfer platforms.
• Strong expertise with Axway SecureTransport 5.x.
• Hands-on knowledge of Axway Sentinel.
• Strong knowledge of Axway SecureTransport architecture, administration, configuration, and troubleshooting.
• Experience performing SecureTransport platform upgrades and migrations.
• Strong understanding of secure file transfer protocols including SFTP/SSH, FTPS, and HTTPS.
• Experience with Axway SecureTransport APIs and API-based administration or automation.
• Strong knowledge of PGP encryption/decryption concepts, key management, and troubleshooting.
• Strong knowledge of Linux/RHEL, including experience supporting application migrations or operating system upgrades.
• Experience with Splunk and log analysis for troubleshooting production issues and monitoring file transfer environments.
• Good working knowledge of AWS and the ability to troubleshoot cloud infrastructure, connectivity, storage, and application-related problems.
• Experience with scripting and automation of operational and administrative activities.
• Strong understanding of certificates, SSH keys, authentication methods, encryption, networking, and security concepts related to MFT.
• Strong analytical and troubleshooting skills with the ability to independently resolve complex production issues.
• Ability to act as a self-starter, take ownership, and drive technical issues through resolution.
• Ability to lead and provide technical guidance to offshore teams.
• Strong written and verbal communication skills with the ability to work effectively with both technical teams and business stakeholders.
• Strong leadership qualities to lead a team and ensure smooth operations.