About GSPANN
Headquartered in Milpitas, California (U.S.A.), GSPANN provides consulting and IT services to global clients, ranging from mid-size to Fortune 500 companies. With our experience in retail, high-technology, and manufacturing, we help our clients to transform and deliver business value by optimizing their IT capabilities, practices, and operations. Counting on our ten offices, including four global delivery centers, and approximately 1400 employees globally, we offer the intimacy of a boutique consultancy with capabilities of a large IT services firm
Location: Fremont, CA(Remote PST Hours/Locals with Hybrid will be given 1st Preference)
Duration Long Term.
Position 1:
Consolidated AI Platform Operations Engineer - L2
Position profile: Provides consolidated L2 operations support for Neo4j, Palantir Foundry, and agents running on Foundry, covering platform availability, performance, deployments, permissions, and production stability.
Key responsibilities:
Monitor platform health, capacity, performance, scheduled jobs, pipelines, agents, and deployment status.
Troubleshoot failures across data connections, builds, compute, permissions, and platform configuration.
Distinguish platform, data, integration, and application-code issues and route them correctly.
Support incident response, change control, post-incident reviews, and problem management.
Build operational dashboards, alerts, automated health checks, and clear runbooks.
Required skills and experience: Hands-on experience operating production data, cloud, graph, or AI platforms.
Working knowledge of Neo4j and Palantir Foundry operations, including jobs, pipelines, compute, connectivity, permissions, and deployment support.
Strong troubleshooting skills with Python and SQL for diagnostics and automation.
Experience with monitoring, alerting, incident management, SLAs/SLOs, and on-call support.
Ability to work across engineering, infrastructure, security, and vendors.
Position 2:
Ontology and Knowledge Graph Use-Case Support Engineer - L2
Position profile:
Provides L2 production support for ontology and knowledge-graph use cases implemented across Neo4j and Palantir.
Key responsibilities:
Support production ontology objects, relationships, actions, workflows, and graph-backed applications.
Troubleshoot object hydration, data lineage, data-quality expectations, action failures, write-back errors, graph queries, and integration issues.
Monitor use-case health and work with platform operations, data engineering, FDE teams, and business owners to restore service.
Maintain use-case-specific alerts, support runbooks, release checks, and known-error guidance.
Identify reusable fixes and patterns that improve support across multiple ontology use cases.
Required skills and experience:
Experience supporting ontology, knowledge graph, data pipeline, or workflow applications in production. Practical knowledge...
Working at GSPANN GSPANN is a diverse, prosperous, and rewarding place to work. We provide competitive benefits, educational assistance, and career growth opportunities to our employees. Every employee is valued for their talent and contribution. Working with us will give you an opportunity to work globally with some of the best brands in the industry. The company does and will take an affirmative action to employ and advance in the employment of individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability status. GSPANN is an equal opportunity employer for minorities/females/veterans/disability.
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