Overview
This is a remote role that may be hired in several markets across the United States. Preference will be given to those located in North Carolina, Florida, Texas and Arizona.
We are seeking a highly hands-on Pega AI and Customer Decision Hub (CDH) Architect. The individual will have deep, hands-on experience implementing Pega AI capabilities and Pega CDH. The role is approximately 50% Pega AI and 50% CDH. This individual will personally design, configure, develop, integrate, troubleshoot, and implement Pega AI and Customer Decisioning solutions. The individual will be capable of independently driving technical implementation activities with minimal supervision.
Responsibilities
- Design, configure, and implement Pega AI capabilities.
- Implement Pega Knowledge Buddy solutions.
- Implement Pega Voice AI capabilities.
- Design and implement AI-powered workflows and AI orchestration.
- Configure and integrate LLMs and external AI services with Pega.
- Implement Pega AI components and AI-powered business solutions.
- Configure and optimize Next-Best-Action strategies.
- Build customer decisioning strategies and engagement policies.
- Configure adaptive models and predictive models.
- Implement real-time decisioning capabilities.
- Configure customer profiles, propositions, and eligibility rules.
- Develop customer journeys and engagement strategies.
- Integrate Pega with enterprise APIs, data platforms, and AI services.
- Troubleshoot and optimize AI and decisioning solutions.
- Support AI governance, model governance, and responsible AI requirements.
- Follow Pega guardrails and implementation best practices.
Qualifications
Bachelor's Degree and 8 years of experience in Software Application Development and Maintenance
OR
High School Diploma or GED and 12 years of experience in Software Application Development and Maintenance
Area of Experience : Pega CDH
Preferred Qualifications - 5+ years of hands-on Pega CDH experience.
- 3+ years of hands-on Pega AI experience.
- Experience implementing Pega Knowledge Buddy.
- Experience implementing Pega Voice AI.
- Experience with Pega AI capabilities and AI-powered workflows.
- Experience integrating LLMs and AI services.
- Strong experience with Next-Best-Action Designer.
- Strong experience with Strategy Designer.
- Strong experience with adaptive and predictive models.
- Strong experience with customer decisioning.
- Strong experience with REST APIs.
- Strong experience with JSON, XML, and SQL.
- Experience with real-time and event-driven integrations.
- Pega Certified Decisioning Consultant (PCDC).
- Pega Lead Decisioning Architect certification.
- Banking or financial services experience.
- Experience with AI governance and model governance.
- Experience with enterprise AI implementations.
- Experience with customer engagement and personalization.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.
This job posting has been extended until October 2, 2026.
If hired in North Carolina the base pay for this position is generally between $130,109 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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