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Job Details

Skills

SLA management
technical
functional

Summary

Key Responsibilities

Service Delivery Oversight

Manage delivery of end-to-end PeopleSoft managed services for assigned accounts
Lead a team of PeopleSoft analysts and developers across functional and technical domains
Monitor incident queues, prioritize tickets, and ensure timely resolution of service requests
Enforce SLA compliance and initiate corrective actions where needed
Oversee work demand and capacity planning to meet operational requirements

Client Engagement & Governance

Conduct regular customer meetings and quarterly business reviews (QBRs)
Address and resolve customer escalations with appropriate oversight and urgency
Maintain customer satisfaction through proactive updates and responsive communication
Understand client s business calendar and align team focus accordingly

Team Leadership & Mentorship

Provide functional and technical guidance to team members
Ensure consistent ticket documentation and quality communication with customers
Mentor and support team members in daily operations and long-term growth

Required Skills & Experience

15+ years of PeopleSoft experience
7+ years of managing PeopleSoft production support services
Proven expertise in SLA management and service delivery governance
Experience leading multidisciplinary technical and functional teams
Strong client relationship management and escalation handling skills

Preferred Skills

Experience delivering strategic managed services in PeopleSoft environments
Familiarity with business-critical event support such as financial close cycles
Skilled in conducting governance reviews and QBR presentations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114195
Position Id: 9025210
Posted 12 hours ago

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Sandhya Rani Pirisingila

ERPA Recruiter @ ERPA

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Remote

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Today

Job Title: Service Delivery Manager PeopleSoft Location: Remote Duration: 3 years Type: Full-Time (Annul Salary + bonus) Required Skills & Experience 15+ years of PeopleSoft experience 7+ years of managing PeopleSoft production support services Proven expertise in SLA management and service delivery governance Experience leading multidisciplinary technical and functional teams Strong client relationship management and escalation handling skills

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Full-time

Depends on Experience

PeopleSoft HCM 9.2 Functional Consultant

Remote

•

19d ago

Position: Senior PeopleSoft HCM 9.2 Functional Consultant Location: Austin, Texas 78711 (100% Remote Work) Duration: 12 Months Required Skills: 8 Years of Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication. 8 Years of Extensive experience supporting the Time and Labour module in PeopleSoft HCM version 9.2. 8 Years of Extensive knowledge and experience performing system conf

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Third Party, Contract

$65 - $75

Senior PeopleSoft Administrator

Remote

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Yesterday

Senior PeopleSoft Administrator PST time zone Remote 12 Months Senior PeopleSoft Administrator who can Support PeopleSoft HCM 9.2 application hosted at AWS Cloud Services with some knowledge in MuleSoft middleware. The candidate will have the ability to make a difference and have a real influence in how we can best manage and support this large implementation. The candidate is passionate about pushing optimization and enhancing performance across large and extremely complex PeopleSoft deployment

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Third Party, Contract

Depends on Experience

PeopleSoft Administrator Full Time

Remote

•

Today

PeopleSoft System Administrator Remote We are seeking candidates with the following skills/experience. Note-having a PeopleSoft Admin background is the primary requirement, and PeopleSoft 9.2 experience would also be ideal; the remaining skills would be nice-to-have. PeopleSoft admin experiencePeopleSoft 9.2 experiencePeopleSoft 9.2 upgrade experienceAWS experienceAI agentic experienceDevOps experienceGithub experience Thanks & Regards,Mansi Jain

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PeopleSoft Service Delivery Manager ,Remote

Skills

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Dice Job Match Score™

Sandhya Rani Pirisingila

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PeopleSoft Service Delivery Manager ,Remote

Job Details

Skills

Summary

Dice Job Match Score™

Sandhya Rani Pirisingila

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