Product Owner - Twilio

Title: Product Owner - Twilio

Location: US Remote – (Preferably from EST / CST)

Duration: Long-term

Required Skills

• 10+ years of relevant Product Owner/Product Management experience, with strong expertise in cloud-based voice, contact center, or conversational voice platforms.
• Lead business discovery independently, translating business needs into prioritized epics, features, user stories, and clear acceptance criteria.
• Own end-to-end product delivery, from discovery and backlog management through implementation, launch, and continuous optimization.
• Strong ability to drive cross-functional alignment across business, engineering, architecture, operations, and other stakeholders.
• Self-driven with strong communication, stakeholder management, and interpersonal skills.

Key differentiator:

• Hands-on knowledge of Agentic Voice / Voice AI implementations, including AI-driven voice agents and conversational experiences
• Experience with Voice Intelligence and voice prompt engineering, including conversation analytics, intent recognition, summarization, and optimization of AI-driven voice interactions.