Rational Team Concert SME

Job Summary:

Operate as administrator for the Rational Team Concert/Enterprise Workflow Manager (RTC/EWM) product, providing support for that product.  This position will entail assisting users with using and troubleshooting the product, documenting procedures, and applying maintenance or upgrades to RTC as required.

Duties & Responsibilities:

• Must be able to assist developers and other users of RTC as needed.
• Provide support for scoping, development, testing, implementation, maintenance, and troubleshooting of RTC/EWW system.
• Work with vendor and other groups to apply maintenance or upgrades to the system as needed.
• Review and refresh documentation, procedures, and user guides to ensure accurate instructions on how to use the system.
• On Call 24/7 in case emergency support is needed.

Requirements:

• Mainframe Code Development and Production Support Processes
• Mainframe File Organization Understanding
• Mainframe Compile Processes
• Mainframe Staff Support Experience
• Mainframe and Java Client Troubleshooting
• Mainframe DB2 Development and Support Experience
• Rexx Script Development
• Exceptional Communication Skills
• Responsibilities – RTC/RDZ Support
• Support Day-to-Day End User Support
• Support initiatives to upgrade and maintain RTC/RDZ servers in a distributed and virtual environment
• Ability to teach the use of tools in a step-by-step manner
• Thoroughly document help guides, procedures, and how-to documents.
• Minimum Bachelor’s Degree plus 4+ years IT Source Management experience

OR

• 6+ years IT Source Management experience