Search Jobs | Dice.com

3 results (2 new)

Group by company

Regulatory Complaint Specialists

WinMax Systems Corporation

Cincinnati, Ohio • Today

Easy Apply

Contract

25 - 27

Regulatory Complaint Specialists

Tranzeal, Inc.

Remote • Today

Easy Apply

Contract

$20 - $25

Regulatory Complaint Specialist (Disputes Risk Investigations)

Tranzeal, Inc.

Remote • Today

Easy Apply

Contract

$20 - $26

Job Details

Skills

Regulatory Complaint Specialists

Summary

Regulatory Complaint Specialists

Location: Blue Ash OH

Contract: 12 Months

Job Description:

You will be responsible for building and maintaining strong relationships with both internal and external customers, through various contact channels and methods to resolve consumer complaints. This role is focused on understanding the needs of consumer(s) and providing quick, convenient, and accurate resolution to complaint(s), issues and inquiries. This position serves as an expert and advocate for our brands, representing the company positively and professionally, to ensure strong customer relationships and continued loyalty. At client, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make an impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.

Job Responsibilities

Perform moderate to high risk analysis of account and transaction data to balance customer experience and risk for client.
Ensure regulatory timeframes as well as internal Service Level Agreements [SLA] are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, decision accuracy, account closures/blocks, etc.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Analyze and utilize all bank records, systems, and case management systems to facilitate a comprehensive review of all disputed transactions and account closures/blocks.
Assist customers and employees through inbound calls, chats, emails and text messaging.
Identify and assess customer needs to resolve inquiries effectively.
Build personal connections and relationships to promote customer retention and maintain customer loyalty.
Function as a Subject Matter Expert (SME) and utilize critical thinking, multitasking, active listening and problem-solving skills to provide positive and creative options for customer resolutions.
Ensure and maintain the safety, security, and privacy of customer information.
Ability to successfully work in a fast-paced, ever-changing environment while meeting performance expectations and goals set by the business.
Quickly and effectively apply coaching, feedback and training to improve individual performance and customer experience.
Follow and promote all company policies, guidelines, procedures and expectations.
Demonstrate regular and reliable attendance, maintaining punctuality of scheduled tasks.
Demonstrate flexibility as needed to meet business needs (i.e. overtime, adjusted lunches and/or breaks).
Complete additional tasks as requested to support business needs.
Provide ongoing feedback on process and compliance standards.
Perform other duties as needed.

Skills/Experience:
Job Requirements

5 years of customer service experience
Exceptional written skills with the ability to communicate with all levels of executive management.
Ability to handle and resolve conflict positively and in a calm, professional manner.
Demonstrated ability to work well in a fast-paced work environment.
Committed to providing objective and unbiased analysis of work production.
Ability to work both independently and in a team environment.
Demonstrate good follow-up and follow-through techniques.
Ability to explain a complex process in an easy-to-understand manner.
Must be able to exercise discretion and independent judgment with minimal supervision
Excellent organizational skills.
Intermediate level of knowledge/expertise with PC hardware and software (Word, Excel, Access and PowerPoint).
Ability to efficiently learn and navigate new systems and processes.
Must achieve and maintain Escalated Call Certification.

Preferred

1 year experience with Dispute Analyst/Investigation background
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints)
Bachelors degree in Business or related field
Knowledgeable in bank and deposit compliance regulations (e.g. Regulation E and UDAAP)
Understanding in the areas of electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
Ability to speak and type fluently in English.
Bilingual skills (English/Spanish) a plus

Pay Transparency: "The expected pay range for this position is $25.00–$27.00 per hour. Final compensation will be determined based on experience, skills, and qualifications. Non-exempt employees are eligible for overtime. Full-time employees are eligible to select from different benefits packages. Packages may include medical, 401(k) without employer match. Paid Sick leave is provided based on state or local laws."

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10120741
Position Id: GD-592
Posted 13 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Fraud Investigator – L1

Milford, Ohio

•

18d ago

Job Title: Fraud Investigator L1 Location: Milford, OH (Hybrid) Duration: FTE/ Direct Hire About Role: The Fraud Investigator (L1) is responsible for monitoring, reviewing, and investigating potentially fraudulent transactions, account activities, and customer behaviors. The role involves performing initial fraud assessments, identifying suspicious patterns, documenting findings, and escalating complex cases to higher investigation levels. The incumbent ensures adherence to regulatory requirem

Easy Apply

Full-time

60000 - 65000

Payment Processor / Payment Investigations Analyst

Milford, Ohio

•

22d ago

Job Title: Payment Processor / Payment Investigations Analyst Location: Milford, OH Duration: FTE/ Direct Hire Job Summary: About the job We are seeking a detail-oriented and customer-focused Payment Processor / Payment Investigations Analyst to join our Payments Operations team. The ideal candidate will possess strong knowledge of SWIFT payments, investigations, reconciliations, and correspondent banking operations. This role requires extensive interaction with internal stakeholders and exter

Easy Apply

Full-time

45000 - 55000

Payment Processing

Milford, Ohio

•

8d ago

We are seeking a detail-oriented and customer-focused Payment Processor / Payment Investigations Analyst to join our Payments Operations team. The ideal candidate will possess strong knowledge of SWIFT payments, investigations, reconciliations, and correspondent banking operations. This role requires extensive interaction with internal stakeholders and external financial institutions to ensure timely and accurate resolution of payment-related inquiries. The successful candidate will be responsib

Easy Apply

Full-time

Depends on Experience

Regulatory Complaint Specialist (Disputes Risk Investigations)

Remote

•

Today

Title- Regulatory Complaint Specialist Location- 4675 Cornell Road Suite 280, Cincinnati, OH, 45241/Fully remote Contract 12+ months (Potential for extensions) Job Responsibilities Perform moderate to high risk analysis of account and transaction data to balance customer experience and risk for Green Dot.Ensure regulatory timeframes as well as internal Service Level Agreements [SLA] are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fe

Easy Apply

Contract

$20 - $26

Job Details

Skills

Regulatory Complaint Specialists

Summary

Regulatory Complaint Specialists

Location: Blue Ash OH

Contract: 12 Months

Job Description:

Job Responsibilities

Perform moderate to high risk analysis of account and transaction data to balance customer experience and risk for client.
Ensure regulatory timeframes as well as internal Service Level Agreements [SLA] are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, decision accuracy, account closures/blocks, etc.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Analyze and utilize all bank records, systems, and case management systems to facilitate a comprehensive review of all disputed transactions and account closures/blocks.
Assist customers and employees through inbound calls, chats, emails and text messaging.
Identify and assess customer needs to resolve inquiries effectively.
Build personal connections and relationships to promote customer retention and maintain customer loyalty.
Function as a Subject Matter Expert (SME) and utilize critical thinking, multitasking, active listening and problem-solving skills to provide positive and creative options for customer resolutions.
Ensure and maintain the safety, security, and privacy of customer information.
Ability to successfully work in a fast-paced, ever-changing environment while meeting performance expectations and goals set by the business.
Quickly and effectively apply coaching, feedback and training to improve individual performance and customer experience.
Follow and promote all company policies, guidelines, procedures and expectations.
Demonstrate regular and reliable attendance, maintaining punctuality of scheduled tasks.
Demonstrate flexibility as needed to meet business needs (i.e. overtime, adjusted lunches and/or breaks).
Complete additional tasks as requested to support business needs.
Provide ongoing feedback on process and compliance standards.
Perform other duties as needed.

Skills/Experience:
Job Requirements

5 years of customer service experience
Exceptional written skills with the ability to communicate with all levels of executive management.
Ability to handle and resolve conflict positively and in a calm, professional manner.
Demonstrated ability to work well in a fast-paced work environment.
Committed to providing objective and unbiased analysis of work production.
Ability to work both independently and in a team environment.
Demonstrate good follow-up and follow-through techniques.
Ability to explain a complex process in an easy-to-understand manner.
Must be able to exercise discretion and independent judgment with minimal supervision
Excellent organizational skills.
Intermediate level of knowledge/expertise with PC hardware and software (Word, Excel, Access and PowerPoint).
Ability to efficiently learn and navigate new systems and processes.
Must achieve and maintain Escalated Call Certification.

Preferred

1 year experience with Dispute Analyst/Investigation background
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints)
Bachelors degree in Business or related field
Knowledgeable in bank and deposit compliance regulations (e.g. Regulation E and UDAAP)
Understanding in the areas of electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
Ability to speak and type fluently in English.
Bilingual skills (English/Spanish) a plus

Dice Id: 10120741
Position Id: GD-592
Posted 13 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Fraud Investigator – L1

Milford, Ohio

•

18d ago

Easy Apply

Full-time

60000 - 65000

Payment Processor / Payment Investigations Analyst

Milford, Ohio

•

22d ago

Easy Apply

Full-time

45000 - 55000

Payment Processing

Milford, Ohio

•

8d ago

Easy Apply

Full-time

Depends on Experience

Regulatory Complaint Specialist (Disputes Risk Investigations)

Remote

•

Today

Easy Apply

Contract

$20 - $26