Role: Mobile Device Management & Apple Device Operations (246123)
Location: Remote
Duration: FTE
Top Priorities:
- Hands-on experience managing endpoints using Microsoft Intune / Endpoint Manager.
- Device enrollment and onboarding across Windows, macOS, iOS, and Android.
- Experience configuring device policies, compliance policies, and Entra Conditional Access.
- Microsoft Entra ID (Azure AD) administration experience.
- Application packaging, deployment, and updates through Company Portal.
- OS update rings and patch management using Windows Update for Business (WUfB), macOS, and mobile platforms.
- PowerShell / Shell scripting for endpoint automation and remediation.
- Troubleshooting device check-in failures, policy conflicts, and remote device operations.
Niche / Difficult Skill Combinations:
- Microsoft Intune administration combined with multi-platform endpoint management.
- Windows Autopilot, Apple Business Manager (ABM/ADE), and BYOD enrollment.
- Intune compliance policies integrated with Entra Conditional Access.
- PowerShell automation specifically for endpoint management and remediation.
Position Overview
Play a key role in managing and securing enterprise mobile and desktop device infrastructure through Microsoft Intune and Apple device management technologies. This position focuses on end-to-end mobile device lifecycle management, including device enrollment, provisioning, policy configuration, application deployment, update management, troubleshooting, and remote operational support.
The role involves managing day-to-day Intune and Apple device operations, resolving technical issues, maintaining device inventory, and supporting operational transitions.
Responsibilities
- Manage day-to-day Microsoft Intune and Apple device operations.
- Support device enrollment, provisioning, application deployment, and troubleshooting.
- Resolve iOS activation, Wi-Fi, VPN, certificate, and compliance issues.
- Maintain device inventory and manage device replacements and retirement activities.
- Coordinate carrier and vendor escalations.
- Handle operational incidents and customer communications.
- Participate in incumbent knowledge transfer (KT), documentation, and phased takeover activities.
Required Qualifications
- Experience in Microsoft Intune administration and enterprise mobility support.
- Hands-on knowledge of Apple Business Manager (ABM) and iOS/iPadOS device management.
- Experience with Automated Device Enrollment (ADE) and device provisioning.
- Knowledge of device configuration, compliance policies, and application deployment.
- Experience troubleshooting iOS activation, connectivity, and application issues.
- Understanding of mobile device lifecycle management, including onboarding, offboarding, replacement, and retirement.
- Experience with incident, service request, and escalation management.
Preferred Qualifications
- Experience with SIM/eSIM activation and carrier coordination.
- Knowledge of Apple certificates, enrollment tokens, and Apps and Books licensing.
- Familiarity with Microsoft Entra ID fundamentals.
- Experience with mobile inventory and device-user-number mapping.
- Awareness of Smarsh mobile capture.
- Familiarity with ITIL/ITSM processes.
Technical Skills & Certifications
- Microsoft Intune / Microsoft Endpoint Manager.
- Apple Business Manager, Automated Device Enrollment (ADE), and APNs.
- iOS/iPadOS enterprise device support.
Preferred Certifications / Training:
- Microsoft 365 Endpoint Administrator Associate (MD-102).
- Apple Device Support / Apple Deployment and Management training or certification.
Optional Certification:
