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SAP EWM Lead Architect - Subject Matter Expert (SME) - Remote

Mergen IT LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

SAP Extended Warehouse Management (EWM)
SAP EWM
Subject Matter Expert (SME)
Application Management Services (AMS/CAS) landscape

Summary

Role: SAP EWM Lead Architect - SME

Location: Fargo, GA ( Travel/ Remote)

SAP Extended Warehouse Management (EWM) Subject Matter Expert (SME) – Job Description

Role Summary

The SAP Extended Warehouse Management (EWM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP EWM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.

Responsibilities

Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP EWM.
Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
Advise customers and delivery teams on SAP EWM standardization, optimization, process improvements, and system enhancements.
Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
Act as the functional coordination point within the delivery team for SAP EWM-related activities.
Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
Identify opportunities for process automation, warehouse optimization, and operational efficiency improvements.
Mentor team members, share domain expertise, and promote continuous knowledge development.
Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

Act as the primary functional contact for SAP EWM-related topics within the core delivery team.
Ensure efficient service delivery and continuous value addition to the customer.

Coordinate functional activities across core team members.
Conduct internal status meetings in collaboration with the ASM, focusing on SAP EWM service performance and critical issues.

Identify, assess, and mitigate functional risks impacting warehouse operations and service delivery.
Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
Validate functional Change Requests raised by consultants, including:

Solution approach review
Effort estimation validation
Resource requirement assessment
Impact and risk analysis

Support the ASM and delivery team by:

Participating in customer meetings and service reviews
Presenting SAP EWM-specific topics during project kick-offs and governance discussions
Supporting functional de-escalation activities
Prioritizing incidents, service requests, defects, and enhancement activities

Provide recommendations for warehouse process optimization, automation, inventory accuracy improvements, and operational excellence initiatives.

Required Skills

Strong hands-on experience in SAP Extended Warehouse Management (EWM).
Expertise in:

Inbound and Outbound Warehouse Processes
Goods Receipt and Putaway
Picking, Packing, and Shipping
Inventory Management and Physical Inventory
Warehouse Structure and Storage Type Configuration
Wave Management
Slotting and Rearrangement
Labor Management
Yard Management
Cross-Docking
Replenishment Processes
Handling Unit Management
RF Framework and Mobile Warehouse Processes
Warehouse Monitoring and Reporting
Exception Handling and Process Optimization

Strong understanding of integration with:

SAP S/4HANA
SAP MM
SAP SD
SAP TM
SAP PP
SAP QM

Experience with incident management, problem management, and change management processes in AMS environments.
Ability to perform effort estimations, impact assessments, and solution reviews.
Strong customer-facing, stakeholder management, and communication skills.
Experience working in global delivery and support environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90957312
Position Id: 9122766
Posted 3 hours ago

Fitment

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Siddarth Anishetty

HR Manager @ Mergen IT LLC

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Skills

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Subject Matter Expert (SME)
Application Management Services (AMS/CAS) landscape

Summary

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SAP Extended Warehouse Management (EWM) Subject Matter Expert (SME) – Job Description

Role Summary

Responsibilities

Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP EWM.
Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
Advise customers and delivery teams on SAP EWM standardization, optimization, process improvements, and system enhancements.
Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
Act as the functional coordination point within the delivery team for SAP EWM-related activities.
Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
Identify opportunities for process automation, warehouse optimization, and operational efficiency improvements.
Mentor team members, share domain expertise, and promote continuous knowledge development.
Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

Act as the primary functional contact for SAP EWM-related topics within the core delivery team.
Ensure efficient service delivery and continuous value addition to the customer.

Coordinate functional activities across core team members.
Conduct internal status meetings in collaboration with the ASM, focusing on SAP EWM service performance and critical issues.

Identify, assess, and mitigate functional risks impacting warehouse operations and service delivery.
Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
Validate functional Change Requests raised by consultants, including:

Solution approach review
Effort estimation validation
Resource requirement assessment
Impact and risk analysis

Support the ASM and delivery team by:

Participating in customer meetings and service reviews
Presenting SAP EWM-specific topics during project kick-offs and governance discussions
Supporting functional de-escalation activities
Prioritizing incidents, service requests, defects, and enhancement activities

Provide recommendations for warehouse process optimization, automation, inventory accuracy improvements, and operational excellence initiatives.

Required Skills

Strong hands-on experience in SAP Extended Warehouse Management (EWM).
Expertise in:

Inbound and Outbound Warehouse Processes
Goods Receipt and Putaway
Picking, Packing, and Shipping
Inventory Management and Physical Inventory
Warehouse Structure and Storage Type Configuration
Wave Management
Slotting and Rearrangement
Labor Management
Yard Management
Cross-Docking
Replenishment Processes
Handling Unit Management
RF Framework and Mobile Warehouse Processes
Warehouse Monitoring and Reporting
Exception Handling and Process Optimization

Strong understanding of integration with:

SAP S/4HANA
SAP MM
SAP SD
SAP TM
SAP PP
SAP QM

Experience with incident management, problem management, and change management processes in AMS environments.
Ability to perform effort estimations, impact assessments, and solution reviews.
Strong customer-facing, stakeholder management, and communication skills.
Experience working in global delivery and support environments.

Dice Id: 90957312
Position Id: 9122766
Posted 3 hours ago

Fitment