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3 results (1 new)
Salesforce Architect (Genesys Cloud CX)
Location: Dallas, TX (Remote)
Experience: 10+ Years
Employment Type: 12 Months Contract
Required Qualifications:
• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience.
• Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
• Strong expertise in Salesforce Service Cloud implementations.
• Experience designing enterprise-scale CRM solutions.
• Excellent communication and stakeholder management skills.
• Bachelors degree in Computer Science, Information Technology, or related field.
Job Summary:
We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms. The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.
Key Responsibilities:
⦿ Salesforce Architecture:
• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Drive enterprise application modernization initiatives.
⦿ Salesforce Development:
• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models and sharing architectures.
⦿ Genesys Cloud CX Integration:
• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Design CTI integrations using Salesforce Open CTI.
• Implement:
o Screen Pop
o Click-to-Dial
o Automatic Call Distribution (ACD)
o Skill-Based Routing o Intelligent Call Routing
o Agent Presence Synchronization
o Call Logging o Interaction History
o Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
• Integrate IVR workflows with Salesforce Service Cloud.
ConnectTel, Inc. is a privately held software engineering company established in 1996. Headquartered in Austin, Texas, ConnectTel has earned its reputation as a reliable and high quality solutions provider for technology companies and state agencies. For over 14 years, ConnectTel has been solving business problems through Information Technology from its toughest Enterprise Class clients (DELL, AMD, ERCOT, FREESCALE, WAYNE, TWDB, ERS, & DADS) to the small business owner.
Whether it's by providing quality IT Staffing Services (Direct Placement and Staff Augmentation), IT Consulting, or successfully completing Deliverables Based IT Projects, ConnectTel strives to provide innovative solutions without compromising quality, cost, and time.
Our extensive professional network of local IT specialists can be leveraged to expedite critical staffing, consulting, or project needs. Additionally, our local executives and account team are accessible. They can be mobilized by you on short notice for initial consultation meetings, follow up meetings, as well as triage situations.
ConnectTel's consultants have an in-depth understanding of various technologies and strive to provide the customer with the best solution for their problem. With its focus on details and meticulous planning, ConnectTel has been able to successfully complete critical projects for various government agencies and fortune 500 clients.
In addition, ConnectTel's senior partners leverage over 50 years experience in the rapidly changing information technology field. Their vision, experience, and technical knowledge allow ConnectTel to continue providing its customers with the highest quality IT solutions and staff.
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