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Job Title: Senior ServiceNow Business Process Consultant- ITSM
Type: Contract
Work Model: Remote – offsite

Responsibilities

Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
Support documentation of functional and non-functional requirements for ServiceNow implementations.
Translate business needs into clear, actionable user stories and acceptance criteria.
Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
Analyze and document existing applications to be transitioned into custom ServiceNow applications.
Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
Define and execute test cases; coordinate user acceptance testing and issue resolution.
Support solution design and configuration activities by clarifying requirements, validating prototypes, reviewing workflows, and confirming that ServiceNow ITOM and ITSM solutions align with documented business needs.
Ensure delivered solutions meet defined requirements and quality standards.
Contribute to process documentation, training materials, and continuous improvement initiatives.
Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
Provide project updates, status reports, and documentation for decision-making and governance.
Conduct training sessions and create user guides as needed.

Requirements

5+ years of business analysis experience, with 1+ year focused on ServiceNow implementations.
Strong Experience with ITSM, CSM and one or more additional ServiceNow modules (e.g., HRSD, CSM, SPM, or custom applications).
Familiarity with ServiceNow data structures, tables, and workflows.
Experience producing BA deliverables such as business requirements documents, process flows, user stories, acceptance criteria, requirements traceability matrices, UAT test scripts, and stakeholder sign-off documentation.
Bachelor’s degree or better in Information Systems, Business Administration, Computer Science, or related field.
Project management and/or business process experience in a business context.
Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
Familiarity with Agile, Waterfall, and Hybrid development methodologies.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication, facilitation, and stakeholder management skills.
ServiceNow Certified System Administrator

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #856-Baltimore-S1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10295162
Position Id: 376790
Posted 5 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

ServiceNow Technical Consultant - ITOM

Remote

•

Today

ServiceNow Technical Consultant - ITOM Location: Remote Type: Multiyear Contract Hourly Pay Rate: $60/hr. range, W2. Benefits available Requirements: US Citizenship required for federal government project System One IT has multiple long-term contract openings for ServiceNow Technical Consultants with strong ITOM experience, particularly in Discovery and CMDB integrations. The candidate should be comfortable developing in ServiceNow and intimately familiar with ServiceNow''s CMDB and Discovery p

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Senior ServiceNow Business Process Consultant- ITSM

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