Position Summary
We are seeking an experienced Sr ServiceNow SPM Architect / Lead Developer with
extensive expertise in the Strategic Portfolio Management (SPM) suite and strong end-to
end ServiceNow platform knowledge. The ideal candidate will lead the design,
implementation, and optimisation of enterprise portfolio, demand, project, program,
resource, investment, and agile management solutions while driving AI-powered
innovations across the ServiceNow ecosystem.
The candidate should possess a strong architectural mindset, deep platform configuration
and development skills, and hands-on experience implementing scalable enterprise
solutions using ServiceNow AI capabilities, intelligent automation, and modern platform
best practices.
Key Responsibilities
Strategic Portfolio Management (SPM) Service Now
Lead and implement ServiceNow SPM solutions across:
o Demand Management
o Project Portfolio Management (PPM)
o Program Management
o Agile Development
o Resource Management
o Financial Planning
o Investment Funding
o Strategic Planning Workspace
o Objectives & Key Results (OKR)
o Enterprise Portfolio Management
o Capacity Planning
o Roadmap Planning
Design governance processes for portfolio selection, prioritisation, and funding.
Configure portfolio hierarchy, investment planning, strategic themes, and business
objectives.
Implement resource allocation, forecasting, capacity management, and utilisation
dashboards.
Build executive reporting and portfolio analytics using Performance Analytics and
Workspace experiences.
Define portfolio KPIs and enterprise metrics.
AI & Intelligent Automation
Drive adoption of ServiceNow AI capabilities including:
Identify opportunities for AI-based automation in:
o Demand Intake
o Project Risk Analysis
o Capacity Forecasting
o Resource Optimisation
o Executive Reporting
o Project Summarisation
o Knowledge Generation
Partner with business stakeholders to define AI use cases and measurable
outcomes.
Ensure responsible AI governance, security, compliance, and human-in-the-loop
validation.
Required Qualifications
Experience
8+ years of ServiceNow platform experience.
5+ years of hands-on ServiceNow SPM implementation experience.
Experience leading enterprise-scale ServiceNow transformation programmes.
Experience integrating ServiceNow with ERP, HR, Finance, DevOps, and Agile tools.
Technical Skills
ServiceNow SPM
Demand Management
PPM
Resource Management
Financial Management
Enterprise Agile Planning
Portfolio Management
Strategic Planning
Investment Funding
Objectives & Key Results (OKRs)
Scenario Planning
ServiceNow Platform
App Engine
Flow Designer
IntegrationHub
UI Builder
Service Portal
Performance Analytics
Reporting & Dashboards
Workspace Configuration
Security & Governance
Platform Upgrades
Development
JavaScript
Glide APIs
Script Includes
Business Rules
REST/SOAP Integrations
IntegrationHub Spokes
Source Control & CI/CD
