Remote || Senior Technology Catalog / ServiceNow Consultant Sonali Silswal

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Role Overview

We are is seeking senior Technology Catalog / ServiceNow Consultants to support client's enterprise Technology Catalog and IT Simplification program.

Consultant will serve as the primary consulting resource supporting approximately two to three client business units. The role will work directly with business and technology stakeholders to understand technology needs and use cases, evaluate those requirements against capabilities already available within client, identify opportunities for reuse and rationalization, improve the quality and completeness of Technology Catalog information, and support target-state technology and governance decisions.

This is a senior consulting and architecture-oriented role requiring the ability to bridge business requirements, enterprise architecture, technology portfolio management, data quality, ServiceNow capabilities, and technology governance.

The Consultants will work as part of a five-person Client team under the coordination of the Lead Consultant. Priorities and work assignments will be established through client's Technology Governance Council (TGC).

Key Responsibilities

Business Unit Engagement & Technology Needs Assessment

Serve as the primary Technology Catalog consulting resource for approximately two to three assigned client business units.

Build working relationships with business, application, architecture, infrastructure, security, asset management, and technology stakeholders.

Conduct structured reviews of current and planned technology needs, business requirements, and technology use cases.

Understand the business capabilities and functional requirements supported by applications and technologies within assigned business units.

Translate business and technology requirements into documented use cases that can be incorporated into the Technology Catalog.

Identify where existing client technologies or capabilities can satisfy new or emerging business requirements.

Technology Reuse & Rationalization

Compare business-unit requirements with technologies and capabilities already available within client.

Identify opportunities to reuse existing technology rather than introduce redundant technologies or applications.

Assess potential application and technology rationalization opportunities, including consolidation, modernization, migration, standardization, and retirement.

Identify duplicate or overlapping capabilities across applications and technologies.

Develop fact-based recommendations and supporting analysis for consideration by Enterprise Architecture and the TGC.

Support development of target-state technology recommendations and consolidation or migration paths.

Technology Catalog Validation & Enrichment

Review Technology Catalog information for assigned business units and technology domains.

Validate the completeness, accuracy, consistency, and usability of Technology Catalog information.

Identify missing or questionable information related to:

o Technology and application ownership

o Business capabilities and use cases

o Lifecycle status

o Technology classifications

o Standards alignment

o Service relationships and dependencies

o Technical services

o Authoritative data sources

Work with client stakeholders to validate, cleanse, normalize, enrich, and certify prioritized Technology Catalog records.

Support establishment and validation of target-state Technology Catalog attributes and completeness criteria.

Help ensure Technology Catalog information can serve as a trusted source for technology discovery, portfolio management, architecture review, and investment decisions.

ServiceNow & Technology Catalog Enablement

Apply strong working knowledge of ServiceNow capabilities to support client's Technology Catalog objectives.

Assess how ServiceNow SAM Pro and other relevant ServiceNow capabilities can support technology inventory, discovery, governance, rationalization, and decision-making.

Work with client ServiceNow and Technology Catalog SMEs to identify appropriate improvements to data structures, relationships, workflows, reporting, governance, and supporting platform capabilities.

Support alignment of Technology Catalog information with applicable ServiceNow CSDM concepts and client's existing service and technology models.

Identify opportunities to improve discovery, reconciliation, authoritative data sources, ownership, certification, and ongoing catalog maintenance.

Enterprise Architecture & Governance Alignment

Work closely with the Enterprise Architect to align business-unit technology decisions with enterprise architecture standards and target-state direction.

Apply technology taxonomies, lifecycle disciplines, architecture guardrails, approved technology standards, and governance requirements.

Identify technology decisions or exceptions requiring Enterprise Architecture or Treview.

Prepare analysis and recommendations supporting Tdecisions.

Support development and implementation of practical governance processes that improve the sustainability of the Technology Catalog.

Help establish clear ownership, stewardship, certification, and maintenance responsibilities for Technology Catalog information.

Analysis, Reporting & Work Products

Produce clear, decision-oriented work products including:

o Business-unit technology needs assessments

o Documented technology use cases

o Technology reuse recommendations

o Rationalization analyses

o Target-state technology recommendations

o Technology Catalog remediation and enrichment recommendations

o Technology decision records

o Architecture and standards observations

o Governance recommendations

o Status, risk, issue, and dependency information

Maintain assigned activities and deliverables in accordance with the TGC-approved backlog and delivery priorities.

Provide progress information and emerging issues to the Lead Consultant.

Participate in Treviews, stakeholder workshops, working sessions, and governance meetings as required.

Required Experience & Capabilities

The successful candidate should bring senior-level experience across several of the following areas:

Technology portfolio management, application portfolio management, technology catalog, CMDB, or enterprise technology inventory initiatives.

ServiceNow platform capabilities associated with technology portfolio management, Software Asset Management, CMDB/CSDM, Discovery, Service Mapping, or related disciplines.

Application and technology rationalization, including evaluation of redundant capabilities, reuse opportunities, consolidation, modernization, and retirement.

Enterprise Architecture concepts, including technology standards, technology lifecycle management, business capability mapping, architecture governance, and technology roadmaps.

Technology Catalog or configuration-data quality assessment, remediation, enrichment, ownership, certification, and governance.

Translating business and technology requirements into structured technology use cases and architecture decisions.

Facilitating workshops and working directly with senior business, application, architecture, and technology stakeholders.

Developing recommendations that balance business requirements, architecture standards, technology reuse, cost, risk, and operational considerations.

Working within governance-driven programs where priorities and work assignments evolve based on business demand.

Preferred Background

Senior consulting or architecture experience in a large, complex enterprise environment.

Hands-on experience with ServiceNow SAM Pro and/or related ServiceNow platform capabilities.

Experience with ServiceNow CMDB and CSDM concepts.

Experience with application portfolio management or enterprise technology rationalization programs.

Experience working with Enterprise Architecture teams and architecture governance processes.

Experience assessing technology portfolios across multiple business units.

Relevant ServiceNow, Enterprise Architecture, IT Asset Management, or related professional certifications are beneficial.

Key Skills

Strong analytical and problem-solving skills.

Ability to understand both business requirements and underlying technology capabilities.

Strong stakeholder-management and workshop-facilitation skills.

Ability to challenge requirements constructively and identify opportunities for reuse and simplification.

Strong written and verbal communication skills.

Ability to develop executive-ready recommendations and decision materials.

Ability to operate independently while working as part of an integrated consulting and architecture team.

Ability to manage multiple business-unit priorities simultaneously.

Strong orientation toward execution and measurable improvement rather than assessment alone.

Measures of Success

Success in this role will be demonstrated through:

Improved completeness, accuracy, and usability of Technology Catalog information within assigned business units.

Clear documentation of technology use cases and business requirements.

Increased identification and adoption of existing client technology capabilities where appropriate.

Identification of actionable rationalization, consolidation, modernization, and retirement opportunities.

Improved alignment between business-unit technology decisions and client Enterprise Architecture standards.

High-quality analysis and recommendations enabling timely Tdecision-making.

Effective collaboration with client stakeholders, the Lead Consultant, the Enterprise Architect, and the other Technology Catalog Consultants.

Establishment of sustainable Technology Catalog governance and ownership practices that reduce the need for recurring enterprise-wide remediation.