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ServiceNow ITOM Business Analyst

Sincera Technologies, Inc.

Hybrid in Philadelphia, Pennsylvania • 22d ago

Easy Apply

Contract

$60 - $70

ServiceNow ITOM / CMDB Administrator

VISION INFOTECH INC.

Remote • 9d ago

Easy Apply

Third Party, Contract

Depends on Experience

ServiceNow ITSM / ITAM / ITOM / CSM / FSM / Servicenow Architect

Advent Global Solutions, Inc.

Remote • 16d ago

Easy Apply

Contract

$60 - $70

ServiceNow ITOM Sol Architect

Techpeople.US, Inc

Dallas, Texas • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow - ServiceNow IT Operations Management (ITOM) Manager - Tech Cons - Open Location

Chicago, Illinois • Today

Full-time

USD 142,600.00 - 261,500.00 per year

ServiceNow ITOM Specialist

SAIC

Remote • Today

Full-time

USD 120,001.00 - 160,000.00 per year

ServiceNow ITOM / IT Operations Management

Sun Technologies,Inc.

Remote • 18d ago

Easy Apply

Contract

70 - 72

ServiceNow Architect - ITOM

Futran Solutions

New Jersey • 14d ago

Easy Apply

Contract, Third Party

ServiceNow ITOM Administrator (Only Visa Independent Candidate/W2)

SumasEdge Corporation

Hybrid in Poughkeepsie, New York • Today

Easy Apply

Contract

Depends on Experience

ServiceNow ITOM Engineer

State Street Corporation

Quincy, Massachusetts • Today

Full-time

USD 90,000.00 - 157,500.00 per year

ServiceNow ITOM/CMDB/Platform Senior Engineer

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 136,000.00 - 184,000.00 per year

VP, ServiceNow ITOM Developer

Jefferies

Hoboken, New Jersey • 15d ago

Full-time

USD 160,000.00 - 185,000.00 per year

VP, ServiceNow ITOM Developer

Jefferies

Jersey City, New Jersey • Today

Full-time

USD 160,000.00 - 185,000.00 per year

ServiceNow CMDB & ITOM Engineer

U.S. Bank

Irving, Texas • Today

Full-time

USD 119,765.00 - 140,900.00 per year

ServiceNow ITOM Lead

Corporation Service Company

Wilmington, Delaware • Today

Full-time

Servicenow Developer(ITOM + CMDB + HAM or SAM)

StackNexus Inc.

Englewood Cliffs, New Jersey • 21d ago

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Technical Lead - ITSM / ITAM / ITOM / CSM / FSM

Advent Global Solutions, Inc.

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

Senior IT Operations Management and Acquisition Support

DEFTEC Corporation

Fort Belvoir, Virginia • Today

Full-time

AI Senior Technical Consultant (ServiceNow AI)

Vaco by Highspring

Remote • 2d ago

Easy Apply

Contract

$150

Technical Servicenow Architect

NTT DATA Americas, Inc

Plano, Texas • 10d ago

Easy Apply

Contract

$150

Senior ServiceNow Developer

System One

Hybrid in Washington, District of Columbia • 8d ago

Easy Apply

Contract

$75

ServiceNow Developer

Cyber Resource Provider LLC

Richmond, Virginia • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

ServiceNow - Engagement Manager/Program Manager Intermediate

NTT DATA Americas, Inc

Plano, Texas • 16d ago

Easy Apply

Third Party, Contract

$145

ServiceNow Junior Developer

INSPYR Solutions

Remote • 30+d ago

Easy Apply

Contract, Third Party

Depends on Experience

ServiceNow Developer/Administrator

9th Way Insignia

Remote • 8d ago

Full-time

$98153.18 - $120789.28

ServiceNow - Business Process Consultant

NTT DATA Americas, Inc

Plano, Texas • 2d ago

Easy Apply

Third Party, Contract

$124

ServiceNow Solution Architect Associate Manager

Accenture LLP

Minneapolis, Minnesota • Today

Full-time

USD 73,800.00 per year

AI Principal Technical Consultant (ServiceNow AI)

Vaco by Highspring

Remote • 2d ago

Easy Apply

Contract

$175

ServiceNow Developer

System One

Remote • 11d ago

Easy Apply

Contract

$50

ServiceNow Business Analyst - ITSM and ITOM

ICF International, Inc.

Reston, Virginia • Today

Full-time

USD 67,355.00 - 114,503.00 per year

Job Details

Skills

ServiceNow ITOM
Business Analyst
IT Operations Management (ITOM)
CMDB
Discovery
Service Mapping
Event Management
Cloud Discovery
Identification & Reconciliation Engine (IRE)
Agile/Scrumenvironments
CMDB governance
ServiceNow certifications

Summary

We are seeking an experienced ServiceNow ITOM Business Analyst to support the design, implementation, and optimization of ServiceNow IT Operations Management (ITOM) solutions. The ideal candidate will work closely with business stakeholders, infrastructure teams, solution architects, and developers to gather requirements, improve IT operational processes, and ensure successful delivery of CMDB, Discovery, Service Mapping, Event Management, and Cloud Discovery initiatives. This role requires a strong understanding of ITIL processes, CSDM, and ServiceNow best practices.

Required Skills

5+ years of experience as a Business Analyst with the ServiceNow platform.
Strong functional knowledge of ServiceNow ITOM, including:

CMDB
Discovery
Service Mapping
Event Management
Cloud Discovery
Identification & Reconciliation Engine (IRE)

Good understanding of CSDM 5.0 and CMDB governance.
Strong knowledge of ITIL processes, including Incident, Change, Problem, Configuration, and Asset Management.
Experience gathering and documenting business requirements, creating BRDs, user stories, process maps, and acceptance criteria.
Experience working in Agile/Scrum environments.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills.

Preferred Qualifications

ServiceNow ITOM implementation experience.
ServiceNow certification(s) are preferred.
Experience working with enterprise infrastructure, cloud environments, and IT operations teams.

Key Responsibilities:

Gather, analyze, and document business and functional requirements for ServiceNow ITOM implementations and enhancements.
Conduct workshops with Infrastructure, Cloud, Security, and Application teams to understand business needs and operational challenges.
Create Business Requirement Documents (BRDs), user stories, acceptance criteria, process flows, and functional specifications.
Collaborate with Solution Architects and ServiceNow Developers to translate business requirements into scalable technical solutions.
Support CMDB strategy by defining Configuration Item (CI) classes, relationships, and data governance standards.
Participate in Discovery onboarding, Service Mapping, Event Management, and Cloud Discovery initiatives.
Analyze ITOM data and identify opportunities to improve operational efficiency and platform performance.
Ensure alignment with Common Service Data Model (CSDM 5.0) and ServiceNow best practices.
Support CMDB health, data quality, governance, and continuous improvement initiatives.
Work closely with Incident, Change, Problem, Configuration, and Asset Management teams to ensure process integration.
Define operational KPIs, dashboards, and reporting to provide visibility into ITOM performance.
Coordinate User Acceptance Testing (UAT), defect tracking, production validation, and post-implementation support.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91135616
Position Id: 9048102
Posted 22 days ago

Fitment

Dice Job Match Score™

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Contact the job poster

Smitha Satheendran

Recruiter @ Sincera Technologies, Inc.

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Similar Jobs

ServiceNow ITOM Lead

Wilmington, Delaware

•

Today

Job Description ServiceNow ITOM Lead Wilmington, DE Monday - Friday 8:00 - 5:00 Remote We are looking for a seasoned ServiceNow ITOM practitioner who brings deep technical expertise and the leadership acumen to drive our ITOM strategy forward. You will own the full ITOM domain Discovery, CMDB, CSDM, Service Mapping, Event Management, and Operational Intelligence while mentoring a team of developers and administrators distributed geographically, partnering with business stakeholders, and deli

Full-time

ServiceNow Architect - ITOM

New Jersey

•

14d ago

Job Title: ServiceNow Architect - ITOM Location: Cleveland - Ohio - USA Duration: 6-12 Months Job Summary We are seeking a highly experienced ServiceNow Architect to lead the design and implementation of ITOM solutions The ideal candidate will have deep expertise in ServiceNow Discovery CMDB Event Management Service Mapping and AIOps with a strong focus on operational visibility automation and service health monitoring Key Responsibilities Architecture Design Architect scalable and integrated IT

Easy Apply

Contract, Third Party

Senior ServiceNow Business Systems Analyst

California

•

Today

Job Title: Senior ServiceNow Business Systems Analyst Location: San Jose, CA Duration: Contract Position About the Role We are seeking a Senior ServiceNow Business Systems Analyst (BSA) with strong techno-functional expertise in the ServiceNow platform. The ideal candidate will combine strong Business Analysis skills with hands-on ServiceNow platform administration and implementation experience. Candidates should have implementation experience with ITSM and SAM Pro. Experience with Now Assist an

Easy Apply

Contract

ServiceNow ITSM Migration Lead

Remote

•

Yesterday

Location:REMOTE# of Positions:1Eligibility:OpenClient Name / Domain:DXBill Rate:$?? per hourEmployment Mode:Contract / Corp-to-CorpContract Duration:6+ mos. ContractExperience:14+ yearsSkills:ServiceNow ITSM, ITOM, Discovery, Event Management, CMDB, Service Mapping, ITIL, Customer Presentation, Flawless Communication The Ask? Client is looking for a ServiceNow Solutions Architect / Technical Consultant ( ITSM, ITOM) to lead the design and implementation of ITSM and ITOM modules, including CMDB,

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

ServiceNow ITOM
Business Analyst
IT Operations Management (ITOM)
CMDB
Discovery
Service Mapping
Event Management
Cloud Discovery
Identification & Reconciliation Engine (IRE)
Agile/Scrumenvironments
CMDB governance
ServiceNow certifications

Summary

Required Skills

5+ years of experience as a Business Analyst with the ServiceNow platform.
Strong functional knowledge of ServiceNow ITOM, including:

CMDB
Discovery
Service Mapping
Event Management
Cloud Discovery
Identification & Reconciliation Engine (IRE)

Good understanding of CSDM 5.0 and CMDB governance.
Strong knowledge of ITIL processes, including Incident, Change, Problem, Configuration, and Asset Management.
Experience gathering and documenting business requirements, creating BRDs, user stories, process maps, and acceptance criteria.
Experience working in Agile/Scrum environments.
Strong analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills.

Preferred Qualifications

ServiceNow ITOM implementation experience.
ServiceNow certification(s) are preferred.
Experience working with enterprise infrastructure, cloud environments, and IT operations teams.

Key Responsibilities:

Gather, analyze, and document business and functional requirements for ServiceNow ITOM implementations and enhancements.
Conduct workshops with Infrastructure, Cloud, Security, and Application teams to understand business needs and operational challenges.
Create Business Requirement Documents (BRDs), user stories, acceptance criteria, process flows, and functional specifications.
Collaborate with Solution Architects and ServiceNow Developers to translate business requirements into scalable technical solutions.
Support CMDB strategy by defining Configuration Item (CI) classes, relationships, and data governance standards.
Participate in Discovery onboarding, Service Mapping, Event Management, and Cloud Discovery initiatives.
Analyze ITOM data and identify opportunities to improve operational efficiency and platform performance.
Ensure alignment with Common Service Data Model (CSDM 5.0) and ServiceNow best practices.
Support CMDB health, data quality, governance, and continuous improvement initiatives.
Work closely with Incident, Change, Problem, Configuration, and Asset Management teams to ensure process integration.
Define operational KPIs, dashboards, and reporting to provide visibility into ITOM performance.
Coordinate User Acceptance Testing (UAT), defect tracking, production validation, and post-implementation support.

Dice Id: 91135616
Position Id: 9048102
Posted 22 days ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Smitha Satheendran

Recruiter @ Sincera Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

ServiceNow ITOM Lead

Wilmington, Delaware

•

Today

Full-time

ServiceNow Architect - ITOM

New Jersey

•

14d ago

Easy Apply

Contract, Third Party

Senior ServiceNow Business Systems Analyst

California

•

Today

Easy Apply

Contract

ServiceNow ITSM Migration Lead

Remote

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience