Job Title: ServiceNow ITOM (IT Operations Management)
DOD (Dept of Defense) / Department of War (DOW) projects
ship required due to program access requirements.
Must be eligible to obtain DOD Clearance
Duration: up to 12 months Contract with possible extensions
Location: Remote Work (Work From Home)
Work Schedule: 4/10 First Shift, Monday to Thursday 10 hours per day.
Pay Rate: $72.47/hr on W2 [the pay rate may differ depending on your skills, education, experience, and other qualifications]
Featured Benefits:
· Medical Insurance in compliance with the ACA
· 401(k)
· Sick leave in compliance with applicable state, federal, and local laws
Required Skills:
· Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team.
· The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices.
· This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.
Job Description:
· Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices.
· Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.
· Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.
· Develop and maintain ITOM data models, including data relationships and data governance
· Collaborate with stakeholders to gather requirements and design solutions that meet business needs
· Test and validate solutions to ensure they meet business requirements and are free of defects
· Provide technical support to resolve issues and answer questions from end-users and other stakeholders
· Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed
· Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability
Desired Skills:
· Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options
· Strong knowledge of IT service management (ITSM) best practices and principles
· Strong knowledge of ITOM practices and principles
· Strong knowledge of CMDB and Provisioning practices and principles
· Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology
· Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell
· Agile development methodologies, including Scrum and Kanban
· Excellent communication and collaboration skills
· Ability to work in a fast-paced environment and prioritize tasks effectively
· Strong attention to detail and ability to deliver high-quality results
· Previous hands-on Agile experience using Jira
· Strong communication and stakeholder engagement skills with ability to operate independently
· Ability to manage multiple priorities within fast-paced, high-visibility environments
Never miss an opportunity! Create an alert based on the job you applied for.