Role: Servicenow ITAM Developer
Location – USA Remote
Contract
Required Skills:
• Experience in implementing SAMPro.
• In-depth knowledge of SAMPro modules with tables.
• Assisted customers in implementing SAM Tools across their organization.
• Worked on solution designing and implementation as per best practices for various module - SAM Pro.
• Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine.
• Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow
• Experience of working with Service Catalog items in ServiceNow.
• Implemented SR''s Using Flow Designer Functionality.
• Worked on Workflow Editor
• Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer.
• Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs.
• Worked on Reports, dashboards.
• Worked on project with Agile methodology.
• Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.
• Design and implement HAM solutions for end to end Asset management lifecycle (from Asset sourcing to Asset Purchase /procurement to deployment to retirement/disposal/donation)
• Interact with the Asset Management system to ensure data quality of new or changed Asset records
• Ensure data integrity both from the ownership and discovery standpoints
• Use the common service data model concepts to maintain the data integrity between cmdb and asset as required.
• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources
• Monitor ITAM Metrics to determine efficiencies: take appropriate actions to modify.
• Work on finding root cause around asset data issues and propose solution for elimination of the same.
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Work with process owners to understand the process requirements related to the capture of Hardware Asset data and develop technical specifications and solutions
• Functional architects experience required.
• Work with Application SMEs and stakeholders to perform gap analysis and provide solution.
• Participate in Configuration Management meetings and Story Time where appropriate
• Review the data being populated into the AMDB and act as partial owner of the AMDB
• Minimum of 5 years'' experience with Hardware Asset Management process implementation.
• Minimum of 5+year experience with ServiceNow Discovery (will be a plus)
• Have strong functional understanding of SAM + HAM process and technical skills to build them.
• Experience integrating with tools to federate data into the CMDB
• Expert in IT Hardware Asset Management Lifecycle processes
• Implement Hardware Asset Management processes (from asset sourcing/purchase till disposal)
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation.
• Expert in IT Asset Management process & operational delivery
• Familiarity with the following concepts: XML, JSON/script language, database, Scripting capabilities such as JavaScript, jelly, SQL.
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
• Experience in Service now customization and SR development.
• Integration experience using SOAP/Restful API.
• Candidates with SAM, HAM and other ITOM mainline certification will be preferred.
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