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Role: SolarWinds Service Desk (SWSD) SME
Experience: 8+
Type: Enterprise ITSM / Service Management
Job Summary
We are seeking an experienced SolarWinds Service Desk (SWSD) SME to administer, configure, optimize, and support the enterprise ITSM platform. The ideal candidate will have strong hands-on SWSD administration experience, solid ITIL knowledge, and experience with workflows, automation, service catalogs, reporting, integrations, and enterprise Service Desk operations.
Key Responsibilities
Required Skills
Preferred
Hierarch Soft Technologies Inc. is a technology-driven software development company delivering innovative digital solutions across IT, Healthcare, Engineering, Automotive, Manufacturing, and Construction sectors. With a global footprint in the US, Australia, and India, we specialise in full-cycle software development — from design and architecture to deployment and support. Our expertise includes web and mobile app development, cloud computing, cybersecurity, DevOps, infrastructure design, and data engineering. Guided by our core values of Transparency, Authenticity, and Responsiveness (TAR), we combine industry best practices, deep technical knowledge, and AI-powered methodologies to deliver secure, scalable, and impactful solutions. We support a wide range of domains, including: Enterprise Applications & Cloud Platforms Cybersecurity, Blockchain & eCommerce Banking, Finance, Insurance & Payments Pharma, Biotechnology & Healthcare IT Energy (Oil, Gas, Solar, Wind), Utilities & Logistics Aerospace, Defense & Government Projects Our diverse team enables innovation and digital transformation for businesses of all sizes. At Hierarch, we don’t just develop software — we build technology that powers progress.
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