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Role: Technical Support Representative (TSR) (5 Months Contract)
Experience: 0 to 1 Years
Work Model: 100% Remote (Work from Home).
Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop
Interview Steps- Assessment test , 1 interview
Job Description:
The Technical Support Representative (TSR) delivers multi-channel customer
service and technical troubleshooting from a remote workspace.
Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.
Key Responsibilities
Multi-Channel Support: Handle incoming calls, chats, and web tickets
efficiently from home.
Technical Troubleshooting: Solve network connectivity, software
downloads, and installation issues.
Account Maintenance: Assist users with login problems and password
resets.
Product Guidance: Provide clear instructions on basic product navigation
and features.
Ticket Logging: Document detailed logs for every interaction to track query
trends.
Required Qualifications
Experience: 0-1 year in technical support, help desk, or customer service.
OS Knowledge: Proficiency in Windows Operating Systems and basic
networking principles.
Software Skills: Experience with database navigation and Microsoft Office
Applications.
Communication: Strong verbal and written English communication skills.
Soft Skills: Solid interpersonal skills, customer orientation, and strong self-
discipline for remote work.
Next Steps & Details Needed:
If this role aligns with your career goals, please reply to this email with your updated resume and the quick details below:
Full Name:
Work Authorization:
Validity of Visa (if any expiry):
Current Location:
Email ID :
Phone Number:
Total Years of Experience:
Education - Associate Degree:
How soon can you start:
The opportunity of setting up SG Analytics in 2007 came at the most unexpected moment. It arrived in the form of a phone call from a friend in the US who said he wanted to outsource some analytics-related work to a company. Since he had not been able to finalize any deal, he suggested that Sushant take up the work. A choice to meet one client’s investment research requirement has grown exponentially from there.
With our ability to continuously learn and evolve according to market needs, today, we are a 1600-plus global team that offers AI/ML-led data-centric insights and contextual analytics services.
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