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Job Title: Technology Sales Account Manager - Japanese & Mandarin
Job Location: 100% remote, PST
Job Duration: 7+ Months Contract
Pay Rate: $35.41/hr to $40.00/hr
Note:
- Must be fluent in Japanese and Mandarin language
- The contractor will work independently, own a book of business, partner with an account manager and Deal Desk on negotiations, handle customer objections, and drive deals to closure.
Typical Day in the Role
- Purpose of the Team: The purpose of this team is to support Education and Nonprofit customers within the Elevate organization, part of client Philanthropies. These customers purchase client technologies such as Azure, Dynamics, and M365, and the Customer Success Unit helps customers use the technologies they've purchased. Unified is the support offering customers purchase as part of or following a license sale.
- Key projects: This role will contribute to Unified Sales renewals and new contract opportunities. Please note that this is not an assistant role. The contractor will work independently, own a book of business, partner with an account manager and Deal Desk on negotiations, handle customer objections, and drive deals to closure
Candidate Requirements:
- Disqualifiers: Candidates with frequent job hopping and who are not fluent in the required languages will not be eligible for the role.
- Best vs. Average: The ideal resume would contain services or support experience and quantified experience/results on the resume.
Hard Skills Assessments
- Expected Dates that Hard Skills Assessments will be scheduled: asap
- Hard Skills Assessment Process: The assessment process will include two rounds. The first round may have 1-2 people included.
Sales Execution:
- Engages in conversations with customers to introduce how Unified could enable digital transformation areas that is aligned with the customer's industry in collaboration with the Account Teams and Services. Shares learning on digital transformation through seminars, workshops, webinars, and direct engagement.
- Collaborates with team members to discover new Unified opportunities. Drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing). Collaborates with account teams, and services to track and qualify new Unified Support opportunities. Collaborates with other teams (e.g., account teams) and services to build pipeline. Interfaces with customers and builds relationships via social selling. Applies Client's sales process to determine the quality of the opportunity and whether to proceed.
- Identifies Unified opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with internal teams (e.g., Technical Sales Professionals, Global Black Belts.
- Identifies customer business needs and technical readiness. Collaborates with internal teams, and services to propose prioritized solutions that align with customers' needs. Leverages the value propositions to communicate business impact of proposed solutions. Listens to customers to understand business outcomes.
- Develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are. Participates with account teams (e.g., Account Executives) in communication with business or subject matter decision makers at the customer's business.
- Implements strategies to help accelerate the closing of deals in collaboration with other team members. Implements close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.
Sales Excellence:
- Collaborates with internal resources and leverages customer insights or industry knowledge. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
- Reviews feedback report and coaches others on ensuring customer satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and Customer Success team.
- Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.
- Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
- Manages the end-to-end business of the assigned territory. Conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
- Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry.
Summary:
- The main function of a sales associate is to sell goods for wholesalers or manufacturers to businesses or groups of individuals.
- A typical sales associate is responsible for making buyers and purchasing agents interested in their merchandise, demonstrating their products and explaining how those products could benefit the customer, by reducing costs and/or increasing sales.
Job Responsibilities:
- Recommend products to customers, based on customers' needs and interests.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Estimate or quote prices, credit or contract terms, warranties and delivery dates.
- Provide customers with product samples and catalogs.
Skills:
- Verbal and written communication skills, negotiation skills, customer service and interpersonal skills.
- Basic ability to work independently and manage one's time.
- Basic knowledge of principles and methods for showing, promoting, and selling products or services.
Education/Experience:
- Bachelor's degree in marketing or equivalent training required.
- 5-7 year's experience required.
Explain a typical day in the role.:
- Check the pipeline for all deals in flight and move forward deals that are closing.
- Make sure all forecast comments are updated. Work with CSAMs on scoping and speak with customers about negotiation or deal structure.
- Attend pipeline calls with management. Speak with manager about blockers and bring suggestions to unblock.
Ideal Background:
- Proven technology-related sales or account management experience OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND technology-related sales or account management experience.
Unique selling points that would get candidates interested in your role over another?:
- Be part of a high-growth, AI-powered global sales team helping expand access to opportunity in the AI economy through technology, training, and strategic partnerships.
How will contractor performance be measured?:
- Ontime renewals
- Recapture rate
- Renewal rate
Must-Have HARD Skills:
- Proven technology-related sales or account management experience - 3 years
- Solution sales or consulting services sales experience - 3 years
- Fluent Japanese and Mandarin language
- Strong written and verbal communication skills, especially in a customer-facing environment
- Must sit in the west coast
- Bachelors degree required
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
