Salesforce Architect

We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.

The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components (LWC), enterprise integrations, DevOps, and contact center modernization initiatives.

• 10+ years of Salesforce platform experience.
• 3+ years of Salesforce Architecture experience..
• Strong expertise in Salesforce Service Cloud implementations.
• Experience designing enterprise-scale CRM solutions.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Design scalable Salesforce enterprise solutions aligned with business objectives.
• Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
• Lead architecture reviews and technical governance.
• Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
• Establish Salesforce development standards and best practices.
• Perform architecture reviews, code reviews, and security assessments.
• Drive enterprise application modernization initiatives.

• Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
• Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
• Build reusable Lightning Components and enterprise frameworks.
• Implement complex business logic using:
  • Flows
  • Approval Processes
  • Validation Rules
  • Platform Events
• Optimize application performance while adhering to Salesforce governor limits.
• Design secure Salesforce data models, sharing rules, and security architectures.

• Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
• Design CTI integrations using Salesforce Open CTI.
• Implement:
  • Screen Pop
  • Click-to-Dial
  • Automatic Call Distribution (ACD)
  • Skill-Based Routing
  • Intelligent Call Routing
  • Agent Presence Synchronization
  • Call Logging
  • Interaction History
  • Call Recording Integration
• Configure Omni-Channel routing between Salesforce and Genesys.
• Design omnichannel customer engagement solutions supporting:
  • Voice
  • Chat
  • Email
  • SMS
  • Messaging Channels
• Integrate IVR workflows with Salesforce Service Cloud.