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Trust & Safety Consultant

PROLIM Global Corporation

Remote or Burlingame, California • Today

Easy Apply

Contract

40 - 45

Job Details

Skills

Trust and Safety operations
IP
Root Cause Analysis

Summary

Prolim is hiring for a Trust & Safety Contractor

Location: Fully Remote but candidate needs to be located in California

Position Summary

We are seeking contingent workers to provide staff augmentation for the IP Ops team within Business Integrity Operations Program Management. This CW will work directly alongside FTEs to process operational queues following established SOPs, handle escalations, and perform root cause analysis (RCA) on emerging issues. The ideal candidate brings 2+ years of experience in trust & safety, content operations, or integrity program support, with demonstrated ability to follow process rigorously while exercising sound judgment on edge cases. This role is critical to maintaining throughput and quality on IP enforcement workflows during a period of elevated volume.

Summary

Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Responsibilities

Process IP operations queues in accordance with documented SOPs and policy guidelines
Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
Maintain accurate case documentation and contribute to quality assurance reviews
Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Requirements

2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Experience with escalation handling, root cause analysis, and operational reporting
Strong written communication skills and attention to detail
Comfortable working in fast-paced, queue-based environments with shifting priorities

Must-Have Skills

Comfortable doing investigations/ root cause analysis, escalation handling
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Strong communication skills and has worked in a fast paced environment before.

Nice-to-Have Skills

Worked in meta investigation queues, former meta exp

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10378866
Position Id: 9052940
Posted 8 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Sabir Ahmed

Recruiter @ PROLIM Global Corporation

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Daly City, California

•

15d ago

Trust & Safety Enforcement Operations Specialist Fraud, Scams & Escalations Contract: 5-month W2 contract Pay: $100$120 per hour Location: Flexible within the United States; San Francisco Bay Area candidates are preferred but not required Client: Confidential leading AI technology company Russell Tobin is supporting a leading AI technology company in hiring a Trust & Safety Enforcement Operations Specialist to join its Fraud, Scams, and high-risk enforcement operations team. This role will su

Easy Apply

Contract, Third Party

$120 - $120

Trust & Safety Escalations Specialist

Cupertino, California

•

25d ago

Trust & Safety Escalations Specialist NCMEC & Law Enforcement ReferralsLocation: Remote, with a strong preference for candidates working Eastern Time hours Contract: 12-month W-2 contract Pay: $135$150 per hour, based on relevant experience Schedule: Nontraditional schedule required, including either SundayThursday or a MondaySaturday coverage schedule. Participation in an on-call rotation will also be required. Russell Tobin is supporting a leading AI research and technology organization in hir

Easy Apply

Third Party, Contract

$155 - $155

Security Analyst

San Francisco, California

•

Today

Description We are looking for a Security Analyst to join a growing security operations team. This contract opportunity is ideal for a hands-on, detail-oriented individual who can assess security events, investigate suspicious activity, and strengthen detection capabilities across cloud-based environments. The role focuses on protecting sensitive information, improving response workflows, and partnering with technical teams to reduce risk across the organization. **This role requires 3 days a w

Easy Apply

Contract

USD 45.00 - 50.00 per hour

Senior Software Engineer, Builders

San Francisco, California

•

Today

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, inclu

Full-time

USD 184,728.00 - 249,926.00 per year

Job Details

Skills

Trust and Safety operations
IP
Root Cause Analysis

Summary

Prolim is hiring for a Trust & Safety Contractor

Location: Fully Remote but candidate needs to be located in California

Position Summary

Summary

Provide day-to-day operational support for Intellectual Property enforcement queues, working embedded with FTEs to maintain SLA compliance, quality standards, and consistent policy application.

Responsibilities

Process IP operations queues in accordance with documented SOPs and policy guidelines
Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
Maintain accurate case documentation and contribute to quality assurance reviews
Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Requirements

2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Experience with escalation handling, root cause analysis, and operational reporting
Strong written communication skills and attention to detail
Comfortable working in fast-paced, queue-based environments with shifting priorities

Must-Have Skills

Comfortable doing investigations/ root cause analysis, escalation handling
Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
Strong communication skills and has worked in a fast paced environment before.

Nice-to-Have Skills

Worked in meta investigation queues, former meta exp

Dice Id: 10378866
Position Id: 9052940
Posted 8 hours ago

Fitment

Dice Job Match Score™

📋 Comparing job requirements...

Contact the job poster

Sabir Ahmed

Recruiter @ PROLIM Global Corporation

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Daly City, California

•

15d ago

Easy Apply

Contract, Third Party

$120 - $120

Trust & Safety Escalations Specialist

Cupertino, California

•

25d ago

Easy Apply

Third Party, Contract

$155 - $155

Security Analyst

San Francisco, California

•

Today

Easy Apply

Contract

USD 45.00 - 50.00 per hour

Senior Software Engineer, Builders

San Francisco, California

•

Today

Full-time

USD 184,728.00 - 249,926.00 per year

Trust & Safety Consultant

Skills

Summary

Position Summary

Summary

Responsibilities

Requirements

Must-Have Skills

Nice-to-Have Skills

Dice Job Match Score™

Sabir Ahmed

Similar Jobs

Trust & Safety Consultant

Job Details

Skills

Summary

Position Summary

Summary

Responsibilities

Requirements

Must-Have Skills

Nice-to-Have Skills

Dice Job Match Score™

Sabir Ahmed

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