Work ScheduleStandard (Mon-Fri)
Environmental ConditionsAble to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardotoxic materials
Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful WorkYou'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.
LocationThis is a remote role based in the SF Bay Area, CA and will require up to 75% travel within the designated territory and up to 25% within the West Coast. Please note that relocation assistance is not provided.
A Day in the Life Perform on-site installation, preventive maintenance, and repair support for Chromatography and Mass Spectrometry equipment at customer labs
Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
Train customers in equipment and software
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
Regularly attend factory provided technical and service training on newest innovative products developed by Thermo Fisher Scientific
Must be team focused while working in conjunction with Service and Sales teams
Review customer data and run factory protocols to troubleshoot instrumentation
Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
Keys to SuccessEducationBachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field and 5+ years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments or Advanced degree and 3+ years of experience
Experience, Knowledge, Skills, Abilities- Strong diagnostic and problem-solving abilities for hardware and software issues
- Demonstrated expertise with ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Experience documenting service activities and preparing detailed reports
- Effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Experience mentoring and training others preferred
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
Other- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
Compensation and BenefitsThe hourly pay range estimated for this position based in California is $43.70-$55.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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