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Skills

GCP
AWS
Python
Power BI
Tableau
Cisco
Amazon connect
Genesys
Five9
NICE
Avaya

Summary

Role: Data Analysts

Location: Phoenix, Charlotte or Sunrise-2 days onsite in a week

Job Type: Contract/Fulltime

JD:

Overall 6 to 9 years experience in Information Technology domain of which at least 4 years into Project Management

6 9 years of experience as a Data Analyst

Bachelor's degree in Computer Science, Information Systems, Engineering, Statistics, Mathematics, or a related field.

Strong proficiency in Python and/or Java scripting.

Expertise in SQL and relational databases.

Experience with data visualization tools such as Power BI or Tableau.

Good understanding of data warehousing and ETL processes.

Hands-on experience working with Call Center/Contact Center technologies (Genesys, Five9, NICE, Avaya, Cisco, Amazon Connect, etc.).

Strong analytical, problem-solving, and communication skills.

Experience working in Agile environments.

Good to have:

Exposure to Google Cloud Platform (Google Cloud Platform), AWS, or Microsoft Azure.
Experience with cloud-based analytics and data services.
Knowledge of Contact Center operational KPIs and workforce management processes.
Familiarity with AI/ML-driven analytics and reporting solutions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 9032246
Posted 4 days ago

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Deepak Kumar

Recruiter @ Nityo Infotech Corporation

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