job summary:
Support and enhance Human Capital Management (HCM) technology environment, with a primary focus on SAP SuccessFactors. This senior-level position is responsible for leading business application support, process improvements, system enhancements, and vendor management activities while serving as a key liaison between business stakeholders
location: Telecommute
job type: Contract
salary: $51.33 - 61.33 per hour
work hours:
education: Bachelors
responsibilities:
* Serve as the primary functional expert for SAP SuccessFactors, including:
* Learning Management System (LMS)
* Performance Management
* Goals
* Multi-Rater Feedback
* Calibration
* Reporting
* Interface Feeds
* Security and Access Management
* Platform Administration
* Provide Tier 2 support for business users and escalate issues to SAP or third-party vendors as needed.
* Research, troubleshoot, and resolve complex system and application issues.
* Manage support tickets through resolution and communicate status updates to stakeholders.
* Ensure system changes are properly documented, tested, and implemented.
qualifications:
Bachelor's Degree in a business related discipline with at least 5-7 years of systems experience.
In lieu of a degree, must have 8 years related work experience and a minimum of 3 years hands-on SAP SuccessFactors administration and support experience
* Strong experience supporting:
* LMS
* Performance Management
* Goals
* Multi-Rater Feedback
* Calibration
* Reporting
* Security Administration
* Platform Support
* Experience managing vendor support tickets and working directly with SAP and third-party providers.
* Experience troubleshooting production issues, performing testing, and implementing system changes.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication skills.
* Ability to manage multiple priorities while meeting deadlines.
* Strong documentation and process management skills.
* Ability to work independently following onboarding and training.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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