Company DescriptionHydraForce, a Bosch Rexroth company under the compact Hydraulics offers one of the most comprehensive lines of high-quality hydraulic cartridge valves for the mobile and industrial equipment markets. We design and manufacture high performance valves that meet virtually any need encountered in machine design. HydraForce cartridge valves are designed to fit a wide range of industry-common valve cavities. Our employees enjoy a fast-paced and challenging work environment that provides them with daily opportunities to Power Forward their careers. For almost 35 years, HydraForce has been producing the most innovative electro-hydraulic control solutions for the mobile machinery and industrial equipment markets.
Bosch Rexroth is one of the world's leading providers of drive and control technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers' challenges with passion and persistence until the right solution is found. This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries.
Job DescriptionHydraForce, a Bosch company, is seeking a
Field Service Engineer to support customers throughout the Iowa service territory. This customer-facing engineering role provides hands-on technical support for hydraulic systems and components, manages customer quality and warranty claims, and works closely with customers and internal teams to drive timely resolution of field issues.
The Field Service Engineer will troubleshoot hydraulic system and component concerns at customer locations, coordinate repairs and product returns, support root cause analysis, and ensure customer claims and RMAs are managed accurately and within established response targets.
Key Responsibilities
- Provide on-site technical support to customers throughout the assigned territory, including troubleshooting, repairs, product inspections, sorting activities, and other field service needs.
- Diagnose hydraulic system and component issues, including leaks, pressure loss, valve malfunctions, and other potential failure modes.
- When feasible and approved by the customer, repair or replace components to restore proper system operation.
- Support customers in resolving product quality, warranty, and technical concerns.
- Serve as a key link between customers and HydraForce internal teams, ensuring clear and timely communication throughout the issue-resolution process.
- Initiate and manage Return Material Authorizations (RMAs), documenting failure modes and relevant technical information to support efficient investigation and resolution.
- Lead or support structured problem-solving and root cause analysis using 8D methodology and other appropriate OEM/customer-required problem-solving tools.
- Understand and communicate customer-specific quality requirements in accordance with applicable supplier quality manuals and standards.
- Support product returns and RGA reporting for customer line rejects, ensuring appropriate root cause analysis and corrective actions are completed to prevent recurrence.
- Utilize customer portals and systems as required to document and manage quality concerns.
- Collaborate with Engineering, Quality, Sales, Manufacturing, and other internal teams to develop accurate and timely resolutions to customer issues.
- Identify claim and warranty trends and support efforts to reduce repeat failures and associated claim costs.
- Participate in the development and implementation of design or product improvements related to warranty and field performance concerns.
- Partner with customers and HydraForce Sales to coordinate and support warranty agreements and related activities.
- Perform other duties and responsibilities as assigned.
QualificationsRequired Qualifications- Bachelor's degree in Engineering or a minimum of four years of relevant technical experience in a manufacturing, hydraulic, or similarly technical environment.
- Ability to read and interpret hydraulic schematics.
- Demonstrated mechanical and technical troubleshooting capabilities.
- Strong problem-solving skills with the ability to investigate technical issues and identify root causes.
- Excellent written and verbal communication skills, with the ability to clearly communicate technical information to customers and internal stakeholders at multiple levels.
- Strong collaboration and cross-functional communication skills.
- Customer-focused mindset with the ability to professionally manage technical and quality concerns in a field environment.
- Working knowledge of standard computer applications and ability to learn customer-specific systems and portals.
- Ability to work independently while traveling throughout an assigned service territory.
Preferred Qualifications- NFPA certification.
- Six Sigma Green Belt certification. Training may be provided if certification has not yet been obtained.
- Previous experience with hydraulic systems, mobile hydraulics, fluid power, or hydraulic components.
- Experience with 8D problem-solving, root cause analysis, corrective actions, warranty claims, or customer quality processes.
Travel Requirements- Frequent travel throughout the assigned Iowa service territory is required.
- Travel will primarily involve driving to customer locations, typically within approximately 1-3 hours depending on the employee's location and customer needs, with some customer locations requiring additional travel.
- Overnight travel may be required based on customer location and business needs.
Physical RequirementsWhile performing the duties of this position, the employee may frequently be required to:
- Lift and move up to 50 pounds without assistance.
- Work in and around manufacturing equipment and customer production environments.
- Wear required personal protective equipment (PPE), including safety glasses, gloves, and safety shoes.
Work Environment- A significant portion of work will be performed at customer manufacturing facilities.
- Environmental conditions may include seasonal temperature variations and moderate to high noise levels.
- The position may involve exposure to hydraulic oil, oil odors, and industrial sealants such as Loctite.
Additional InformationThe US base salary range for this full-time position is 85,000-$93,000
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.Equal Opportunity Employer, including disability / veterans
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