Description
We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.
Responsibilities:
Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.
Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.
Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.
Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.
Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra ID to maintain access, authentication, and service functionality.
Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.
Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.
Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.
Requirements
Hands-on experience administering and supporting Microsoft Teams Rooms environments.
Working knowledge of Logitech Sync and Pro Portal for monitoring and managing collaboration devices.
Experience with Microsoft Exchange Online administration in a support or operations setting.
Familiarity with Microsoft Entra ID (Azure AD) for identity, access, and user support functions.
Ability to troubleshoot network-related issues and restore connectivity for room-based technology.
Experience supporting Android-powered collaboration devices and associated meeting room equipment.
Strong remote troubleshooting skills with the ability to resolve issues efficiently and communicate clearly.
Previous exposure to Zoom Rooms to Teams Rooms migration work is preferred.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01340-0013470797
- Posted 2 hours ago
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