Field Engineer - Energy (Remote) Job Summary AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer: - A hybrid in office schedule for qualifying employees
- 401K Company match (up to 4% - dollar for dollar)
- Professional development, training, and tuition reimbursement programs
- Excellent medical, dental, vision, and life insurance policy options
- Opportunities for career advancement with an industry-leading company!
The Field Engineer - Energy is responsible for providing customer technical support for all AFL electrical power systems products into the utility and telecom markets. Supports the commercial team efforts by providing product installation expertise, building customer relationships, and providing technical support for troubleshooting and repairs.
Responsibilities - Support customer projects through on-site support for installation training, field failure investigations, on-site supervision, or direct installation support.
- Provide hands-on product training and installation support to customers.
- Assist customers with product installation questions.
- Provide support to further develop installation and training documentation for products.
- Assist with new product development by providing installation insight.
- Supports the development of application notes, instruction manuals, and application videos for products, installation procedures and applications.
- Interact with product managers, application engineers, sales team, and customer service representatives as required.
- Travel to customer sites and train end users on proper installation techniques.
- Develop and/or update procedures and documentation for his/her area as applicable.
- Follow, know, promote, and demand the fulfillment of the Environment, Health and Safety (EHS) policy, rules, procedures, and operative controls to maintain and improve our performance on these matters.
- Identify client's requirements on sustainability needs from our products.
- Inform EHS department for any requirements from clients that involve new materials or processes changes to identify environmental, health and safety impacts.
Personal Qualities - Strong work ethic and commitment to the customer, product, timeline, and deliverables.
- A collaborative and influential team player able to effectively work across multiple departments.
- A self-starter who can work independently.
- Excellent analytical skills with the ability to portray information in a logical and well-organized manner.
Qualifications - (Required) Advanced Installation knowledge of electrical distribution and transmission products.
- (Required) 5+ years of experience in the electric utility field with a solid understanding of the electric utility industry.
- (Required) Hands-on field experience in electric utility line work in the distribution, transmission and/or substation environments.
- (Required) Demonstrated understanding of transmission, substation, and/or distribution construction & maintenance applications.
- (Required) strong writing skills for training content development and customer communication. Strong verbal skills for effective internal and customer communication.
- (Required) Willing and able to conduct customer trainings, high voltage product demonstrations, and troubleshoot customer product issues in the field.
- (Required) Develop expertise in AFL's optical products and hardware used by utility market customers in order to provide the same customer training and support as AFL's electrical conductor accessories.
- (Required) Professional skills:
- Advanced problem-solving skills
- Good organization and time management skills
- Excellent oral and written communication skills
- Strong analytical capabilities
- Moderate skills with Microsoft PowerPoint, Excel, Word, Teams, and SharePoint
- (Preferred) Experience with AFL products or equivalent (substation accessories, bus conductors, compression accessories, cable motion control hardware, formed wire cable hardware, and the related tools)
- (Preferred) Current or previous electrical line worker qualification (i.e. Line Apprentice 4, B-Class Lineman, A-class Lineman, Journeyman) transmission line or substation construction background. Distribution line background will also be considered.
Working Conditions - Remote / Home Office Environment
- Field Environment / Customer Sites / Construction Sites / Office Environment
- Frequent Travel Required (approximately 50-60%)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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