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Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Hyderabad, Telangana • Today

Full-time

Sr. IT Systems Administrator, IT Applications

SpaceX

Bastrop, Texas • Today

Full-time

Sr. IT Systems Administrator, IT Applications

SpaceX

Redmond, Washington • Today

Full-time

USD 95,000.00 - 120,000.00 per year

Sr. IT Systems Administrator, IT Applications

SpaceX

Hawthorne, California • Today

Full-time

USD 95,000.00 - 120,000.00 per year

Senior Systems Administrator, IT

Agility Robotics

Fremont, California • Today

Full-time

USD 101,000.00 - 131,000.00 per year

Senior Systems Administrator

Cystems Logic

Irvine, California • 5d ago

Easy Apply

Contract

Senior Systems Administrator - IT Engineer

Lunar Outpost, Inc.

Golden, Colorado • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Senior Systems Administrator

Greenman-Pedersen Inc.

Bedford, New Hampshire • Today

Full-time

USD 95,000.00 per year

Senior Systems Administrator

Greenman-Pedersen Inc.

Wilmington, Massachusetts • Today

Full-time

USD 95,000.00 per year

Senior Systems Administrator

Greenman-Pedersen Inc.

Salem, New Hampshire • Today

Full-time

USD 95,000.00 per year

Senior Systems Administrator

City of New York

New York, New York • Today

Full-time

USD 100,000.00 - 125,000.00 per year

Senior Systems Administrator

MIRATECH

Tulsa, Oklahoma • Today

Full-time

Senior Systems Administrator

TechFlow, Inc.

Arlington, Virginia • Today

Full-time

USD 75,000.00 - 85,000.00 per year

Sr. Systems Administrator

Chenega MIOS

St. Louis, Missouri • Today

Full-time

Sr. Systems Administrator

Boeing Company

Denver, Colorado • Today

Full-time

USD 136,000.00 - 166,000.00 per year

Sr. Systems Administrator

Scout Motors

Charlotte, North Carolina • Today

Full-time

USD 120,000.00 - 145,000.00 per year

Senior Systems Administrator

California State University

Los Angeles, California • Today

Full-time

USD 7,284.00 - 10,611.00 per month

Senior Systems Administrator

The Nuclear Company

Washington, District of Columbia • Today

Full-time

USD 121,000.00 - 143,000.00 per year

Senior Systems Administrator

Accenture LLP

Washington, District of Columbia • Today

Full-time

USD 78,600.00 - 160,200.00 per year

Senior Systems Administrator

Shamrock Trading Corporation

Overland Park, Kansas • Today

Full-time

Sr. Systems Administrator

Penumbra Inc

Roseville, California • Today

Full-time

USD 126,000.00 - 180,000.00 per year

Senior Systems Administrator

Integration Innovation, Inc.

Huntsville, Alabama • Today

Full-time

USD 82,500.00 - 131,000.00 per year

Senior Systems Administrator - Scientific IT Infrastructure & Cybersecurity

Lawrence Berkeley National Laboratory

Berkeley, California • Today

Full-time

USD 179,000.00 - 218,000.00 per year

Senior Systems Administrator (R5443)

Shield AI Inc

San Diego, California • Today

Full-time

USD 98,000.00 - 140,000.00 per year

Senior Systems Administrator

Modern Technology Solutions

Dayton, Ohio • Today

Full-time

Senior Systems Administrator

General Dynamics

Hawaii • Today

Full-time

USD 93,662.00 - 105,800.00 per year

Senior Systems Administrator

Kloud9 IT, Inc.

Columbus, Ohio • 11d ago

Full-time

Not disclosed

Senior Systems Administrator

S&C Electric Company

Hybrid in Chicago, Illinois • 19d ago

Full-time

96,514 - 127,886

Senior Systems Administrator - 505778

DNI Delaware Nation Industries

Patterson, Ohio • Today

Full-time

Sr Systems Administrator

Baylor Miraca Genetics Laboratories, LLC

Houston, Texas • Today

Full-time

tax.com

Job Details

Skills

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Summary

Why Ryan?

Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth

The Senior Systems Administrator, ITSM, analyzes business requirements and delivers optimal solutions using ITSM best practices and tools, including the Ivanti suite. This role is critical in ensuring ITSM processes are effectively implemented, aligned with business goals, and adhere to ITIL frameworks and internal Standards. The Senior Systems Analyst will lead ITSM-related projects, maintain the health and functionality of ITSM applications, and coordinate across IT and business teams to drive operational excellence.
Duties and responsibilities, as they align to Ryan's Key Results

People:

Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.

Client:

Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
Provides guidance and leadership on the ITSM platforms' capabilities and features.
Provides training and support to end-users on Ivanti products.
Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

Value:

Supports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.
Develops detailed use cases and process flows to support ITSM initiatives.
Oversees the ITSM Operational backlog, prioritizes tasks and Incidents.
Monitors ITSM application efficiency and drives resolutions for performance or operational issues.
Follows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.
Performs other duties as assigned.

Education and Experience:

Bachelor's degree in a relevant field and/or equivalent experience/training from an accredited college or university.

5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.
Proven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).
Strong understanding of ITIL frameworks and best practices. ITIL certification preferred.
Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
Experience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).
Familiarity with project management methodologies and tools; PMP or equivalent certification a plus.
Experience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.
Effective verbal and written communication skills and the ability to communicate with business partners and other IT staff
Problem-solving skills sufficient to perform research and recommend a proposed solution to problems.

Technical Skills:

Proficiency in ITSM Low-Code applications and modules, including configuration and customization.
Intermediate to advanced knowledge of the Ivanti Java expression editor.
Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.
Strong analytical and problem-solving skills with experience translating business requirements into technical solutions.
Understanding of database management and reporting tools for ITSM platforms.
Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.
Understanding of SQL databases and SQL queries is a plus.

Certificates and Licenses:

ITIL Foundation Certification required; advanced ITIL certifications preferred.
Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.

Work Environment:

Work environments may differ based on job functions and location.
Work is subject to schedule changes and/or variable work hours.
Standard indoor office environment.
Long periods of sitting while working at a computer.
Occasional long periods of standing.
Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer: disability/veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80177595A
Position Id: R0020235
Posted 2 hours ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.

Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

Go to company profile

Fitment

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tax.com

Job Details

Skills

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Operational Excellence
Functional Requirements
User Stories
IT Architecture
Quality Assurance
Acceptance Testing
Test Plans
Workflow
Leadership
Management
Access Control
ROOT
Continuous Improvement
Knowledge Management
Use Cases
Process Flow
Status Reports
Documentation
Change Control
Training
Business Systems
BMC
IT Asset Management
Project Management
PMP
Communication
Research
Customization
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Azure
DevOps
JIRA
Analytical Skill
Problem Solving
Conflict Resolution
Database Administration
Reporting
Java
Web Services
Database
SQL
ITIL
IT Service Management
ServiceNow

Summary

Why Ryan?

Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth

Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.

Client:

Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
Provides guidance and leadership on the ITSM platforms' capabilities and features.
Provides training and support to end-users on Ivanti products.
Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

Value:

Supports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.
Develops detailed use cases and process flows to support ITSM initiatives.
Oversees the ITSM Operational backlog, prioritizes tasks and Incidents.
Monitors ITSM application efficiency and drives resolutions for performance or operational issues.
Follows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.
Performs other duties as assigned.

Education and Experience:

Bachelor's degree in a relevant field and/or equivalent experience/training from an accredited college or university.

5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.
Proven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).
Strong understanding of ITIL frameworks and best practices. ITIL certification preferred.
Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
Experience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).
Familiarity with project management methodologies and tools; PMP or equivalent certification a plus.
Experience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.
Effective verbal and written communication skills and the ability to communicate with business partners and other IT staff
Problem-solving skills sufficient to perform research and recommend a proposed solution to problems.

Technical Skills:

Proficiency in ITSM Low-Code applications and modules, including configuration and customization.
Intermediate to advanced knowledge of the Ivanti Java expression editor.
Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.
Strong analytical and problem-solving skills with experience translating business requirements into technical solutions.
Understanding of database management and reporting tools for ITSM platforms.
Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.
Understanding of SQL databases and SQL queries is a plus.

Certificates and Licenses:

ITIL Foundation Certification required; advanced ITIL certifications preferred.
Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.

Work Environment:

Work environments may differ based on job functions and location.
Work is subject to schedule changes and/or variable work hours.
Standard indoor office environment.
Long periods of sitting while working at a computer.
Occasional long periods of standing.
Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer: disability/veteran

Dice Id: 80177595A
Position Id: R0020235
Posted 2 hours ago

Company Info

About tax.com

Go to company profile

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

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Remote jobs at tax.com