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Skills

UX
figma
wireframing
prototyping
loyalty

Summary

Job Title: UX Lead (Loyalty Platform)
Location: Nashville, TN Or Atlanta, GA

Job Description

We are seeking an experienced UX Lead to drive the user experience strategy and design execution for a large-scale customer-facing Loyalty & Rewards Platform redesign across both web and mobile channels. This is a hands-on leadership role where you''ll collaborate closely with Product and Engineering in a fast-paced Agile environment, ensuring design and development progress in parallel.

The ideal candidate is a strategic UX leader with extensive experience designing complex digital products, mentoring design teams, and delivering intuitive customer experiences backed by user research and validation.

Key Responsibilities

Lead end-to-end UX strategy and execution for a loyalty and rewards platform across web and mobile.
Drive customer journey redesign from discovery and research through implementation-ready designs.
Mentor and guide UX/UI designers while maintaining high design quality and consistency.
Collaborate closely with Product Managers, Engineering, and QA teams in an Agile delivery environment.
Translate business requirements into user-centered, data-driven design solutions.
Conduct and facilitate user research, usability testing, and validation sessions.
Leverage existing design systems to ensure consistency across digital experiences.
Champion accessibility and usability best practices throughout the design lifecycle.
Present design concepts, rationale, and trade-offs to technical and business stakeholders.
Adapt quickly to evolving priorities while maintaining focus on delivery timelines.

Required Qualifications

15+ years of professional UX Design experience.
Proven experience leading UX teams or design workstreams.
Strong experience designing complex, customer-facing web and mobile applications.
Expertise across the complete UX lifecycle including:
- User Research
- Customer Journey Mapping
- Information Architecture
- Wireframing
- Interactive Prototyping
- Usability Testing
- Design Validation
Hands-on experience with Figma (or equivalent design/prototyping tools).
Experience working in Agile environments where design and engineering progress simultaneously.
Excellent stakeholder management, communication, and presentation skills.
Experience mentoring, coaching, or managing UX designers.

Preferred Qualifications

Experience with Loyalty, Rewards, Membership, or E-commerce platforms.
Experience working with enterprise design systems.
Knowledge of accessibility standards (WCAG).
Familiarity with customer-centric product development methodologies.

Required Skills

UX Strategy
UX Leadership
Customer Journey Mapping
User Research
Wireframing
Prototyping
Figma
Mobile UX
Web UX
Design Systems
Accessibility (WCAG)
Agile
Stakeholder Management

Nice to Have

Loyalty Platforms
Rewards Programs
Membership Products
E-commerce
Usability Testing

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90987764
Position Id: 9028760
Posted 7 hours ago

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Soumabrata Gosh

Recruiter @ Qentelli

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UX Lead

Skills

Summary

Job Description

Key Responsibilities

Required Qualifications

Preferred Qualifications

Required Skills

Dice Job Match Score™

Soumabrata Gosh

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