Title: FICA /Collection Consultant
Location: NYC (Remote with 25% travel, Expenses Covered)
Duration: Long Term Contract
Job description:
• Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for SAP FICA and collections processes, including customer account activities, payments, receivables, dunning, exception handling, and supporting operational reporting.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
• Advanced knowledge of utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Strong communication skills.
Thanks
Sudheera
Sr. Talent Acquisition
Select Jarvis LLC
E:-
T:-
(202 North Walton Blvd, Suite 32, Bentoville, AR 72712)
