
PROLIM Global Corporation
Remote or Hybrid in Stamford, Connecticut • Yesterday
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Third Party, Contract
Depends on Experience
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PROLIM Global Corporation
Remote or Hybrid in Stamford, Connecticut • Yesterday
Easy Apply
Third Party, Contract
Depends on Experience

ROLE_DESCRIPTION -
Administer and support the Five9 Intelligent Cloud Contact Center platform.
Experience – 7-8 years
Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies.
Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services.
Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and custom applications.
Automated agent provisioning, user management, campaign configuration, and queue management through Five9 APIs.
Built real-time and batch data integrations for call records, agent performance metrics, and contact center analytics.
Implemented Single Sign-On (SSO) and authentication mechanisms for secure access to Five9 services.
Utilized Five9 APIs for screen pops, click-to-call functionality, and customer interaction workflows.
Developed webhooks and API-based event-driven solutions to improve contact center operations.
Troubleshot and optimized API integrations, ensuring high availability and performance.
Collaborated with business and technical teams to design scalable contact center solutions.
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Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat
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Title: Five9 Support Engineer Location: Stamford, CT/Remote Position: Contract JD: Administer and support the Five9 Intelligent Cloud Contact Center platform. Experience 7-8 years Configure inbound and outbound call flows, IVRs, ACDs, campaigns, and routing strategies. Developed and maintained integrations between Five9 Cloud Contact Center and enterprise applications using Five9 REST APIs and Web Services. Integrated Five9 with CRM platforms such as Salesforce, Microsoft Dynami
Contract, Third Party
Depends on Experience