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Robert Half
Remote or San Ramon, California • Today
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10 results (0 new)
Robert Half
Remote or San Ramon, California • Today
Easy Apply
Full-time
USD 109,000.00 - 165,000.00 per year
Leidos
Remote or North Charleston, South Carolina • Today
Full-time
USD 107,900.00 - 195,050.00 per year
Role: Collaboration Engineer IV
Location: Remote
JD: Role Summary
The Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.
Key Responsibilities
• Own L3 operational support and participate in on-call rotation
• Manage and resolve incidents, service requests, and escalations
• Perform root cause analysis and drive issue resolution
• Monitor service health, alerts, and platform performance
• Identify trends in tickets and provide reporting insights
• Maintain and update knowledge base articles and documentation
• Engage with ECC, L2 support, and partner teams
• Communicate platform updates and service impacts
• Support production changes and deployments
• Maintain dashboards and operational visibility
• Must have at least 3 years Microsoft 365 engineering experience
Operational Expectations
• Proactive ownership of incidents and issues
• Timely response to alerts and escalations
• Clear and detailed ticket documentation
• Active participation in operational forums and status reporting
• Continuous improvement mindset for automation and process optimization
Technical Skills
• Deep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)
• Incident and ticket management systems (ServiceNow/MyServices)
• Monitoring and alerting tools
• Troubleshooting enterprise collaboration environments
Behavioral Competencies
• Strong ownership and accountability
• Proactive and detail-oriented
• Effective communication across technical and business audiences
• Collaboration across cross-functional teams
Success Measures
• SLA adherence
• Reduction in repeat incidents
• Quality of documentation
• Platform stability and uptime
• Stakeholder satisfaction
One way to think of zen is this: a total state of focus that incorporates a total togetherness of body and mind. Zen is a way of being. It also is a state of mind.
Zensark tries to bring these same principles of zen to building software
Zensark is a technology services company with a footprint in the US and India. Zensark brings over a decade of experience in software development, integration, strategy development and deployment. Zensark started its journey by building healthcare related software and services. In the last 18 months, aligning to changing the business landscape and new opportunities, Zensark has forayed into solving new age business problems in fields such as Voice Analytics, Conversational AI and Video Interviews.
Zensark has rich experience in product engineering consulting for startups and SMBs, taking them from idea to POC to Prototype to Product. We specialize in the early perception of business use cases and potential applications of new technology. We offer custom application development as well as production support for existing solutions.
Our mission is to enhance the business growth of our customers with creative design and development, by delivering market-defining high-quality solutions that create value and competitive advantage for our clients around the world.
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