Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewAt Motorola Solutions, safety and security drive everything we build. Our team designs and connects critical technologies across our safety ecosystem in our continuous commitment to "Solving for safer." The Coverage Tools team bridges field operations with software engineering, ensuring that our radio frequency tools, diagnostic applications, and LMR platforms deliver seamless situational clarity to emergency responders and mission-critical teams nationwide.
Job DescriptionWe are seeking a Senior Coverage Tools Support Specialist to serve as a vital development liaison with our Coverage Test Center (CTC). In this role, you will diagnose software anomalies occurring during field coverage testing, oversee support channels, and guide new software releases through validation testing and documentation updates. Candidates can reside remotely anywhere in the United States, with a working preference for Central Standard Time (CST) to align with field operations and development schedules. We empower every Motorolan to pursue their potential in a people-first culture-candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.
Key Responsibilities:Technical Support & Platform Quality- Observe, analyze, and characterize software issues occurring during field coverage tests, delegating resolutions to development teams to help ensure optimal platform performance
- Manage support channels to assist users, drive final release validation testing, update technical documentation, and coordinate field tests in an Agile environment
Job Requirements:Technical Expertise- ASTRO 25 & LMR Platforms to diagnose software issues across Hydra, Voyager, and Magellan systems
- JavaScript & Google Apps Script to develop, analyze, and maintain system rules using functions, variables, loops, and conditional statements
Professional Experience- Field Diagnostics & Software Support to analyze complex field issues and coordinate resolution workflows between field teams and software engineering
Preferred Qualifications- Advanced JavaScript proficiency, familiarity with CI/CD automated testing tools, Agile/Jira ticket workflows, and UI/QA testing experience
Target Base Salary Range: $120,000 - $130,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements- Bachelor's Degree in a related area of study
- 5+ years of experience in coverage design and testing
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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