Service Desk Professional I Duties - see below: Please include the following questions and answers at the top of each resume submitted: Can you pass a drug test and background check? Do you have a stable internet connection at home and understand you will be issued a desktop, not a laptop? Do you have experience learning a new proprietary software? Please provide an example. Are you able to work between the hours of 5 am and 9:30 PM ET? The schedule is 8:30 - 5 pm for the first 3 months. We