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Help Desk Technician (Part-Time)

American Systems Corporation

Remote or McLean, Virginia • Today

Part-time

USD 20.00 - 20.00 per hour

Part-Time Help Desk Technician

Koniag, Inc.

Arlington, Virginia • Today

Full-time

USD 28.00 - 32.00 per hour

Job Details

Skills

Information Technology
Evaluation
Project Management
Preventive Maintenance
Performance Management
Customer Service
Computer Hardware
Educate
DoD
Security Clearance
Help Desk
Management
Supervision
Communication
Attention To Detail
Research
Technical Support
Writing
Problem Solving
Conflict Resolution
Multitasking
Operating Systems
Computer Networking
Law
Health Care
Insurance
Training

Summary

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position is every Tuesday and Friday from 11:00 PM - 6:00 AM Eastern Time with the opportunity to work additional hours when available.

Responsibilities

As a Help Desk Technician, you will do the following:

Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
Provide professional customer service and timely resolution or escalation of issues.
Perform user data corrections and respond to questions.
Assist users with subscribing and unsubscribing to the system.
Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
Send more complicated user issues to appropriate hierarchy for troubleshooting.
Learn fundamental operations of commonly used software, hardware and other equipment.
Accurately log all service requests and document resolutions using call tracking software.
Educate end users on appropriate system use and share technology best practices.
Exercise patience and professionalism during stressful situations.

Qualifications

Must have an active DOD Secret clearance or higher.
One-year of help desk experience required.
Must be able to work independently and responsibly without direct supervision.
Outstanding oral and written communication skills and attention to detail.
Technical troubleshooting skills in researching and documenting resolutions.
Friendly presence and helpful attitude; good interpersonal skills.
Ability to provide technical support over the phone; good phone skills.
Accurately and consistently document all work; good writing skills.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
Ability to handle constantly changing flow of traffic; be able to multitask effectively.
Working knowledge of standard operating systems, applications, and networking.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $20/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability StatVeteran Status

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL010594
Position Id: a38c1351e0e37c85357e9cc39c0b0def
Posted 1 hour ago

Fitment

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Job Details

Skills

Information Technology
Evaluation
Project Management
Preventive Maintenance
Performance Management
Customer Service
Computer Hardware
Educate
DoD
Security Clearance
Help Desk
Management
Supervision
Communication
Attention To Detail
Research
Technical Support
Writing
Problem Solving
Conflict Resolution
Multitasking
Operating Systems
Computer Networking
Law
Health Care
Insurance
Training

Summary

Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
Provide professional customer service and timely resolution or escalation of issues.
Perform user data corrections and respond to questions.
Assist users with subscribing and unsubscribing to the system.
Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
Send more complicated user issues to appropriate hierarchy for troubleshooting.
Learn fundamental operations of commonly used software, hardware and other equipment.
Accurately log all service requests and document resolutions using call tracking software.
Educate end users on appropriate system use and share technology best practices.
Exercise patience and professionalism during stressful situations.

Qualifications

Must have an active DOD Secret clearance or higher.
One-year of help desk experience required.
Must be able to work independently and responsibly without direct supervision.
Outstanding oral and written communication skills and attention to detail.
Technical troubleshooting skills in researching and documenting resolutions.
Friendly presence and helpful attitude; good interpersonal skills.
Ability to provide technical support over the phone; good phone skills.
Accurately and consistently document all work; good writing skills.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
Ability to handle constantly changing flow of traffic; be able to multitask effectively.
Working knowledge of standard operating systems, applications, and networking.

Dice Id: RTL010594
Position Id: a38c1351e0e37c85357e9cc39c0b0def
Posted 1 hour ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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