RESPONSIBILITIES:
Kforce is working with a client in North Huntington, PA that is seeking a Revenue Operations Analyst provides data, reporting, and analytical support for Sales and Revenue Strategy leadership by gathering data, analyzing performance, and developing dashboards and reports that provide visibility into vendor performance, lead quality, and internal sales performance. This hands-on, analytical role is responsible for pulling and reconciling data, producing reporting that supports business decisions, and analyzing lead data for the internal sales team.
Duties include:
* Coordinate with the VP of Sales and Revenue Strategy on lead source allocation and ROI-driven program prioritization
* Provide data and reporting support for lead routing in NICECXone/InContact across inbound, pre-qualification, and sales floor paths
* Track and report on the credit pull process for pre-qualification, including handoffs to internal sales
* Analyze staffing models and performance trends to support capacity planning
* Track and report on SLA performance for offshore sales teams, including volume targets, connection rates, transfer quality, and timeliness, while highlighting trends, risks, and improvement opportunities
* Partner with internal sales leadership and offshore sales team management to identify, escalate, and document operational issues in a timely manner
* Build, own, and report on KPI dashboards, including contact volume, connection rate, lead transfer conversion, quality scores, and cost per qualified lead, and partner with the BI team to generate reporting when necessary
* Provide pipeline and forecasting support by maintaining pipeline reporting, tracking conversion and stage progression with timely forecast inputs and variance analysis
REQUIREMENTS:
* 2-4 years of similar experience
* Track record of monitoring and reporting on SLA performance
* Comfortable with NICECXone/InContact or similar contact center platforms
* Strong data analysis skills; able to build dashboards and track KPIs
* Comfortable with pipeline reporting and sales forecasting - tracking conversion and stage progression and preparing forecast inputs and variance analysis
* Strong documentation and communication skills; able to document processes and present to leadership
* Comfortable building from scratch with some ambiguity
* Experience with Business Intelligence tools such as Tableau or Power BI
* Visa sponsorship is not available for this position
Preferred:
* Familiarity with lead scoring or pre-qualification methodologies
* Basic SQL or the ability to pull your own reports
* Experience with additional contact center platforms such as NICE Enlighten or Avaya
Preferred:
* Experience with offshore or nearshore BPO partners
* Debt settlement, collections, or financial services background
* Experience scaling a program from pilot to production
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITEQG2182973
- Posted 16 hours ago
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