Job Description SummaryThe Field Engineer 2 performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE2 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This role is remote, and it sits on-site at our client in San Antonio, TX
This role offers relocation
Candidate must be able to work and live in the San Antonio, TX area.
This role is multi-modality.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job DescriptionResponsibilities- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution.
- Proactively engage with other team members to ensure appropriate solution for the customer
- Leads installations, validations, maintenance, and service repair needs on designated equipment.
- Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Required Qualifications- Educational and Technical Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- Or high school diploma/GED and 6 years of relevant experience
- Technical capabilities in (Multi-Modality) including troubleshooting, repair and installation
- Must have and maintain a valid Driver's License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
- The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Special Physical Requirements- Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time.
- Ability to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
- Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
#LI-KG1
#LI-Remote
#LI-Onsite
#LI-SA
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Never miss an opportunity! Create an alert based on the job you applied for.