Salary : $170,679.60 - $208,855.92 Annually
Location : San Jose
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 202601834
DEPART: Information Technology
Opening Date: 10/21/2026
Closing Date: Continuous
Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San Jos, the heart of the Silicon Valley. All City of San Jos employees work together as one team to make San Jos a vibrant, innovative, and desirable place to live and work. Visit to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and
here to learn more about San Jos.
The City of San Jos is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San Jos is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at , 711 (TTY), or via email at
About the DepartmentThe City of San Jos innovates to provide exceptional civic services using advanced technologies to help our community thrive.
As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.9 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.
The Information Technology Department's (ITD) mission is to enrich the quality of life in San Jos through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San Jos 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jos is powered by truly great people, a robust technology environment, and a strong sense of purpose.
The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San Jos. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.
Promoting the City's commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San Jos is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San Jos residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.
At the City of San Jos, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San Jos the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the to learn about our culture, vision, leadership, and innovative initiatives.
Position DutiesNOTE - The first review of applications will be on Wednesday, November 4, 2026. Please submit your application by 11:59 p.m. (PST) on Tuesday, November 3, 2026, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews the week of November 16, 2026.The City of San Jos is seeking an Enterprise Development Services and Business Automation Manager to join the Information Technology Department (ITD). This technical manager role is responsible for overseeing enterprise-level development services and business automation ensuring that technology initiatives across City departments are aligned with organizational priorities, business strategies, and service delivery goals. This position provides strategic oversight to ensure scalable, secure, and integrated technology solutions that support City operations while preventing fragmented or siloed implementations. The role plays a critical part in advancing enterprise standards, improving operational efficiency, and enabling consistent, high-quality technology services across departments.
The Enterprise Development Services and Business Automation Manager will enforce enterprise security, governance, and compliance standards to reduce risk and ensure regulatory alignment. The ideal candidate must demonstrate strong leadership in optimizing technology investments, eliminating redundancy, maximizing return on investment, and driving cost-effective solutions. This role is also responsible for evaluating, piloting, and implementing emerging technologies that provide measurable operational and strategic value to the City.
The technology portfolio includes but not limited to:
- Permitting and Compliance (Granicus AMANDA)
- Public Portal (
- Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power Bl)
- Electronic Plan Review
- Geographic Information System Mapping (GIS) Viewer
- Digital Inspections
- Resource Planning and Scheduling (custom inspection scheduling and assignment)
- Document Scanning and Conversion (e.g., Panagon Capture, QuickStroke, and custom scanning and indexing application, etc.)
- Workflow automation, digital forms, and electronic signature platform (SimpliGov)
- IT Service Management, IT Operations Management, and/or IT Asset Management (e.g., HaloITSM)
- Customer Relationship Management (CRM) (e.g., Salesforce)
Key duties include but are not limited to the following:
- Strategic Planning and Implementation: Develop and implement the technology strategy in alignment with the organization's business objectives; oversee the integration of new technologies and ensure they enhance operational efficiency and competitiveness; plan and manage technology projects, from conception through execution and evaluation.
- Team Leadership and Management: Lead and manage the Business Automation and Development Services teams, including hiring, training, and evaluating staff; foster a collaborative and innovative work environment; provide guidance and support to team members, helping them develop their skills and advance their careers.
- System and Network Management: Ensure the reliability, security, and performance of the Development Services and Business Automation systems, including networks, servers, and software applications; oversee the maintenance and upgrade of existing systems and the implementation of new systems; ensure systems are scalable and can grow with the organization's needs.
- Budgeting and Resource Allocation: Manage the Development Services and Business Automation budgets, ensuring cost-effective use of resources; allocate resources for projects and initiatives, balancing immediate needs with long-term goals; negotiate contracts with vendors and service providers to secure the best terms.
- Cybersecurity and Risk Management: Enforce IT security policies and protocols to protect the organization's data and systems; monitor for potential security threats and respond to incidents; conduct regular security audits and risk assessments.
- Vendor and Stakeholder Management: Manage relationships with external vendors and service providers; ensure that third-party services meet organizational standards and deliver value; communicate and collaborate with stakeholders across the organization to understand their technology needs and priorities.
- Innovation and Continuous Improvement: Stay current with emerging technologies and industry trends; identify opportunities for innovation and process improvement; lead initiatives to adopt new technologies that can improve efficiency, productivity, and competitiveness.
- Compliance and Governance: Ensure that the organization's technology operations comply with relevant regulations and standards; implement and maintain governance frameworks for IT management; prepare and submit reports to senior management and regulatory bodies as required.
- Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and business continuity strategies; ensure that backup systems and procedures are in place and tested regularly; coordinate response efforts during IT emergencies and system outages.
- Performance Monitoring and Reporting: Monitor the performance of IT systems and services, ensuring they meet organizational requirements; develop and track key performance indicators (KPIs) for IT operations; report on IT performance, issues, and achievements to senior management.
Minimum QualificationsEducation and Experience: Bachelor's degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.
Required Licensing (such as driver's license, certifications, etc.): Possession of a valid State of California driver's license.
Other QualificationsThe ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
The ideal candidate will also possess a combination of the following knowledge and experience:
- Directing day-to-day operations of a major Information Systems (IS) unit and processes with critical impact on the business, ensuring business operations comply with standards and procedures; develop and implement goals, objectives policies, priorities and procedures for assigned programs; determine and improve customer satisfaction levels as necessary.
- Experience administering Software Development Lifecycle (SDLC) activities adhering to best practices; manage enterprise and departmental projects, major and minor system upgrades, and infrastructure refresh; planning, leading staff, and managing all phases of implementation, including gathering requirements, design, development, testing, and deployment.
- Experience in leading large-scale projects to successful completion, meeting business Objective Key Results (OKRs); managed system support vendors, directed system design, development, and implementation of new projects and applications; led the analysis of new system features, change controls of upgrades; planned and improved operations; established hardware/software standards and refreshed plans.
- Prepare and administer an annual budget, including monitoring of expenditures, chargeback structure, and negotiating and managing contracts.
- Develop and update an information systems Master Plan and operational roadmap. This includes the implementation of the plan, change management, and departmental/enterprise communication across all levels, as well as business partners.
Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.
Management - Evaluates priorities to ensure the 'true' top priorities are handled satisfactorily; sets clear goals for the employees and the work unit.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Change Management - Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.
Conflict Management - Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.
Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization's vision and values. Understands how an organization must change considering internal and external trends and influences. Builds a shared vision with others and influences others to translate vision to action.
Project Management - Ensures support for projects and implements agency goals and strategic objectives.
Communication Skills -Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
Please note that the Enterprise Development Services and Business Automation Manager position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32-hour onsite workweek.
Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
The is represented by the bargaining unit.
Selection ProcessThe selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Felipa Perez at
Additional Information:Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.
Please note that applications are currently
not accepted through CalOpps or any other third party job board application system.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.
AI and the Hiring ProcessWe recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However,
we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures
fairness, transparency, and equity for all applicants in the hiring process.
The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's for detailed information on coverage, cost, and dependent coverage.
For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services You will be able to view information based on different Sworn/Federated job classification.
In additional to the benefits above, there is an to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
01
This position may require a State of California Driver's License. Please select the applicable option that best describes your driver's license, or your ability to possess a valid driver's license.
- State of CA, Class A Driver's License
- State of CA, Class B Driver's License
- State of CA, Class C Driver's License
- I do not possess a State of California Driver's License but, I can obtain one.
- I do not possess a State of California Driver's License and I cannot obtain one
02
What is the highest level of education you have completed?
- High School Diploma or the equivalent (GED)
- College (1 to 29 semester units/ 1 to 44 quarter units)
- College (30 to 59 semester units/ 45 to 89 quarter units)
- College (60 to 89 semester units/ 90 to 134 quarter units)
- College (90 to 119 semester units/ 135 to 179 quarter units)
- College (120 or more semester units/ 180 or more quarter units)
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
- Other
- None of the above
03
If you have a Bachelor's degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.
04
How many years of experience do you have in managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration?Please Note: One year of Full-Time experience = 2080 Hours.
- Fewer than seven (7) years
- Seven (7) years or more
05
Out of the experience in the above question, how many years have included supervisory and project personnel management experience?Please Note: The City of San Jos defines supervisory experience as: Responsibility for directing the work of others and providing coordination between employees and other units. A supervisor assumes responsibilities such as budget preparation and personnel transactions and is responsible for employee appraisals.
- Fewer than five (5) years
- Five (5) years or more
06
Out of the experience in the above question, how many years have included supervisory experience over a technical team?
- Fewer than two (2) years
- Two (2) years or more
07
Please describe an enterprise-level technology portfolio spanning multiple business units or departments that you directly managed, similar in scope to a diverse portfolio covering a permitting system, GIS, business intelligence, workflow automation, ITSM, and a CRM platform. In your response, address: (1) the complexity of the system-to-system dependencies and data integrations you managed; and (2) how you balanced enterprise-wide standards against individual department demands for custom solutions.
08
Provide an example of when you led an application development and support team through a significant enterprise-level change such as consolidating redundant applications, implementing a shared platform across multiple departments, moving a legacy application to a vendor-supported or cloud solution, or retiring legacy applications in favor of a standardized, shared platform. Include how you balanced new development and project work against ongoing production support, how you measured success, and how you communicated the change across staff, peer departments, and senior management.
Required Question
