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Job Details

Skills

Service Management
Science
Security Clearance
Servers
Cloud Computing
Data Storage
Optimization
Configuration Management Database
Business Software
Microsoft SCOM
OBM
Bridging
Research
IT Infrastructure
Microsoft Windows
Linux
Operating Systems
SNMP
WMI
Windows PowerShell
VBScript
Management
Sensors
Strategic Management
OpenText
Artificial Intelligence
Operations Management
HP SiteScope
Collaboration
Scripting
ServiceNow
IT Service Management
Demand Management
Availability Management
Capacity Management
ITIL
Dashboard
Visualization
Information Technology
Systems Engineering
FOCUS

Service Management
Science
Security Clearance
Servers
Cloud Computing
Data Storage
Optimization
Configuration Management Database
Business Software
Microsoft SCOM
OBM
Bridging
Research
IT Infrastructure
Microsoft Windows
Linux
Operating Systems
SNMP
WMI
Windows PowerShell
VBScript
Management
Sensors
Strategic Management
OpenText
Artificial Intelligence
Operations Management
HP SiteScope
Collaboration
Scripting
ServiceNow
IT Service Management
Demand Management
Availability Management
Capacity Management
ITIL
Dashboard
Visualization
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2614648

Location: Washington, DC, US

Date Posted: 2026-07-16

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, applications, and storage systems - through OpenText, OBM, SiteScope and other tools. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness.

Job Description and Duties

Position is required to be full-time onsite at DOT HQ, Washington DC
Assist in driving, standardizing, and managing unified configuration management database.
Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues.
Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services.
Creates alerts and notifications based on service availability.
Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations.
Create and provide intuitive and informative dashboards on current and past performance and service status.
Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.

Qualifications

Required Education and Experience:

Must have extensive knowledge of multi-vendor server operating systems.
Minimum of 10 years of experience performing monitoring and managing/configuring monitoring systems
Expert level systems administrator experience managing Windows and/or Linux operating systems
Direct experience and expertise with Management Protocols including SNMP, and WMI
Scripting Experience: PowerShell, VBScript, and/or other scripting experience
Experience managing monitoring systems with >250 Host and/or >3000 sensors
Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred skills and qualifications:

Experience supporting a 24x7 operations environment, ideally support large Federal/Defense Infrastructures.
OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic experience.
Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
Expert level experience with scripting and automation
Experience integrating monitoring tools to operate through ServiceNow
Experience automating alerts to generate Service Tickets
Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
ITIL certification(s) including Foundations and above strongly preferred
Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
Experience with visualization and computational tools

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2614648
Posted 6 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Enterprise Operations Center Specialist - Senior

Washington, District of Columbia

•

Today

Job ID: 2613935 Location: Washington, DC, US Date Posted: 2026-06-23 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking an Enterprise Operations Specialist to support our government role. This position is in Washington, DC at the Department of Transportation (DOT) Headquarters'

Full-time

USD 40,001.00 - 80,000.00 per year

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