Job Title: Field Support Engineer/Networking
Location: Richardson, TX 75082 (Hybrid)
Duration: 12+ months
Job Description:
Minimum years of experience required: 0-2 years
Certification needed: No
Must Have Skills:
Ethernet, Layer 1 and Layer 2 technologies, Fiber Design
Detailed Job Description:
Basic Qualifications:
Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
Exposure to computer operating skills
Attention to detail and problem solving abilities.
Candidate must be willing to provide project support to the client during business hours (7:00 AM 8:00 PM CST, Monday through Saturday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Sunday will be a fixed weekly off, and the second weekly off can be any day between Monday and Saturday.
"This position is based in Richardson, TX. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required."
Preferred Qualifications:
Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.
Familiarity with switching and routing fundamentals.
Troubleshooting experience with wired and wireless connectivity.
Basic knowledge of firewall concepts and VPN fundamentals.
Responsibilities include but not limited to:
Provide centralized L1 operational support for Quantum Fiber service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.
Support service restoration and provisioning activities by performing or guiding tasks such as ONT changes, activations, and service provisioning, and validating completion criteria to restore customer services.
Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.
Triage and resolve order fallouts by identifying blockers,
Trouble-shoot issues, document process, review checklists, and develop reference implementations
Understand the existing system and processes to document
In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply
