Req ID: 138402
Region: Americas
Country: USA
State/Province: Texas
City: Richardson
Summary
The
3PL Day Operations Manager reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards. The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.
Detailed Description
Shift Handover & Alignment: Lead shift kickoff meetings with 3PL floor leads to pass down volume expectations, special processing instructions, carrier arrival schedules, and key focus areas for the shift.
Real-Time Floor Monitoring: Spend 70-80% of the shift on the warehouse floor actively observing 3PL labor, monitoring dock activity, verifying picking/packing pace, and resolving immediate operational bottlenecks.
Systems & Workflow Auditing: Monitor real-time WMS order queues, ensuring orders move smoothly from drop to shipment and identifying stuck or delayed orders before cut-off deadlines.
Quality & Safety Audits: Conduct random daily quality checks on outbound shipments (correct packaging, labeling, and palletization) and ensure 3PL staff are adhering to facility safety protocols (PPE, equipment operation, clear aisles).
Dock & Freight Verification: Oversee daily inbound dock-to-stock timing and outbound staging areas, ensuring freight is accurately scanned, loaded, and driver sign-offs (BOLs) are properly executed.
Shift Reporting & Documentation: Complete a comprehensive end-of-shift report capturing completed throughput vs. targets, backlogs, labor hours, safety incidents, and open issues to hand off to the incoming supervisor and 3PL Operations Manager.
Knowledge/Skills/Competencies
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Shift Performance Monitoring: Ability to track real-time operational workflows (receiving, picking, packing, shipping) against daily targets and identify immediate bottlenecks.
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Tactical Communication: Excellent verbal and written communication skills to deliver clear shift handoffs, handle real-time escalations, and direct 3PL floor leadership effectively.
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Problem-Solving & Agility: Strong troubleshooting skills to resolve immediate system mismatches, inventory discrepancies, or operational delays during production hours.
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Inventory Control Basics: Knowledge of inventory practices, including cycle counting support, dock-to-stock metrics, and basic system reconciliation between company ERP and 3PL WMS.
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Safety & Compliance: A thorough understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures (SOPs).
Physical Demands
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Active Floor Presence: Ability to walk, stand, and navigate active warehouse floors for the majority of the assigned shift to observe operations and perform physical audits.
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Physical Maneuvering: Occasional bending, reaching, and lifting of light objects (up to 25 lbs) during inventory verifications or quality inspections.
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Environment Resilience: Capability to work comfortably throughout the shift in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from material handling equipment.
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Schedule Flexibility: Willingness to work the designated hours of the assigned shift, including potential overtime or schedule adjustments during peak seasonal volume surges.
Typical Experience
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Warehouse Leadership: 3+ years of experience in warehousing, fulfillment, or logistics operations, with at least 1-2 years in a team lead, coordinator, or supervisory capacity.
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3PL Interaction: Previous experience working within or alongside a 3PL-operated environment is highly preferred.
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System Familiarity: Practical, daily experience utilizing Warehouse Management Systems (WMS) and RF scanning equipment to track inventory and labor productivity.
Typical Education
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Required: High School Diploma or equivalent combined with robust, relevant floor leadership experience.
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Preferred: Associate or Bachelor's degree in Logistics, Supply Chain Management, Business Operations, or a related field.
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Preferred Certifications: Forklift safety certification, First Aid/CPR certification, or introductory training in Lean/5S principles.
Notes
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.
COMPANY OVERVIEW:Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.
Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):
ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.
Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
