Expertise in Dynamics 365 Customer Engagement Dynamics 365 Customer Service
module.
Demonstrated experience in Microsoft Dynamics 365 customization, configuration,
development, deployment, and usage.
Aid in the requirements gathering, fit-gap analysis, design, configuration,
implementation, testing, and support of Microsoft Power Platform solutions.
Design, develop new web components using .NET, SQL, Azure, Power Platform
(Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
Strong experience with troubleshooting and remediation of technical issues Dynamics
365 issues; document solutions, and work with system administrators and other IT
resources to implement fixes.
Strong knowledge of Microsoft s licensing model for Dynamics 365 and Power
Platform.
Adhere to best practices when implementing business solutions and define/refine a
governance approach for the platform s
Develop and disseminate documentation (requirements, recommendations, technical
analysis, etc.) on platform usage.
Prepare mockups/prototypes based on requirements and use knowledge of Power
Platform features/tools to offer solutions that meet business needs.
Function as a liaison between IT and the business units; serve as a point of contact for
issue logging, tracking, and resolution.
Assist customers in discerning between Dynamics 365/PowerApps/Power Automate
and other technology offerings when gathering requirements; identify efficient solutions
and recommend alternatives to meet
Contribute to improving our processes and policies within the Business Enablement
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