| Skill |
Required /Desired |
Amount of experience needed |
Years of experience you have |
| ServiceNow development and configuration |
Required |
4 |
|
| JavaScript and ServiceNow client-side and server-side scripting |
Required |
3 |
|
| API integration design, security, and troubleshooting |
Required |
2 |
|
| REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring |
Required |
2 |
|
| ServiceNow ITSM processes and modules |
Required |
2 |
|
| Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing |
Required |
2 |
|
| ServiceNow data models, tables, reference relationships, and CMDB |
Required |
2 |
|
| User-centered solution design, accessibility, security, and maintainability |
Required |
2 |
|
| Testing, code review, source control, and release-management practices |
Required |
2 |
|
| Analytical, troubleshooting, documentation, and communication skills |
Required |
3 |
|
| Collaboration with technical and non-technical stakeholders |
Required |
3 |
|
| Employee Center, Service Portal, UI Builder, and configurable workspaces |
Required |
2 |
|
| ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search |
Required |
2 |
|
| Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification |
Required |
2 |
|
| Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine |
Desired |
2 |
|
| Automated deployment pipelines, Agile delivery, and DevOps practices |
Desired |
2 |
|
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