We are looking for Technical Support Analyst 2 for our client in Richmond, VA.
Job Title: Technical Support Analyst 2
Job Location: Richmond, VA
Job Type: Contract
Job Overview:
Pay Range: $20hr - $22hr
Requirement/Must Have:
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
- Familiarity with device imaging, deployment tools, and system security best practices.
- Knowledge of help desk ticketing systems and IT service management workflows.
- Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
- Strong communication skills, with the ability to explain technical information in a user-friendly manner.
- Excellent organizational and time-management skills to handle multiple requests and priorities.
- Skilled in customer service and maintaining a professional, supportive demeanor with end users.
- Ability to work independently as well as collaboratively within a team.
- Ability to adapt to changing technology, tools, and organizational needs.
- Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
- Ability to maintain confidentiality and follow security protocols when handling sensitive information.
Responsibilities:
- Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
- Set up and configure operating systems, software applications, and user accounts for new and existing staff.
- Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.
- Image and prepare devices according to organizational standards and security policies.
- Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner.
- Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
- Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.
- Support common business applications, email systems, and productivity software.
Nice to Have:
- Experience with Helpspot as a ticketing system.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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