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Role: TrakSYS Support Engineer
Work location: Richmond, VA
Duration: 9+ Months
Job Description:
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.
Key Responsibilities:
· Provide Level 1 / Level 2 Support for TrakSYS MES application.
· Monitor system performance and ensure continuous up time.
· Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
· Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
· Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
· Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
· Handle incident management and services requests through ticketing tools e.g., ServiceNow.
· Maintain support documentation, change logs, and knowledge base articles.
· Track SLAs, KPIs, and recurring issues for continuous improvement.
· Support scheduled maintenance, upgrades, and deployments.
What are the Mandatory skills and skill proficiencies required for this position?
· Hands on experience on TrakSYS MES (version 12 is a plus).
· Understanding of TrakSYS architecture and core configurations.
· Knowledge of C#/.Net, JavaScript, HTML and CSS.
· Knowledge of SQL Server (queries, stored procedures).
· Knowledge of IIS, Windows Server, and network basics.
· Strong analytical and problem-solving skills.
· Good communication skills.
· These positions will involve working night shifts and may also require travel between the two sites (Richmond, VA & Hopkinsville, KY as needed.
Our vision is to be a Premier Business Partner to our clients across all our service verticals. We deliver a more complete and superior value to our clients than our competition. While growing in size and complexity, we remain agile to the ever-changing needs and expectations of our clients and employees.
Axiom s mission is to empower our clients become high-performance businesses by consistently delivering value; leveraging the power of Axiom s delivery capabilities across all service lines.
Attaining our vision requires that we continually evaluate our performance at every level of the organization. Innovative ideas and industry best practices are implemented quickly and monitored closely.
Our goals and aspirations are sustained by hiring and retaining a global workforce of the highest caliber. We regard our employees as our greatest asset and provide an ever enjoyable, yet challenging, work environment.
We remain committed to the professional and monetary growth of each employee, while expecting commitment to the Axiom business model in return. Sincere effort and superior performance is always encouraged, recognized and rewarded.
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Manager - Talent Acquisition @ Axiom Global Technologies, Inc.
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